Overview
Job Purpose and Summary
Canon EMEA are looking for a Business Consultant, your responsibilities will include scoping services, seeking approval from the Service Portfolio Management, overseeing end-to-end development of services, enabling back-office systems, designing technical architecture, and supporting local Canon organisations in successfully selling and implementing services.
Service Requirements Discovery
Understand real business demand and opportunities.
- Gather refined MoSCoW requirements from stakeholders.
- Foster cross-functional relationships.
- Align central Operations with Canon local organisations.
- Present findings and recommendations for Steerco agreement
Service Design
Build services meeting functional requirements.
- Develop specifications and operational design.
- Create comprehensive design documentation.
- Optimise Service operational costs.
- Ensure security and privacy compliance.
Service Transition
Support Pan-European/EMEA implementation.
- Manage Service Assets.
- Coordinate releases including POC / Pilot
- Facilitate knowledge sharing.
- Drive best practices.
Service Operations and Improvements
Act as central competency area for standard process
- Manage Canon partners involved with service delivery.
- Escalation Process Management
- Gathering feedback and identifying areas for improvement.
- Implementing incremental quality and efficiency enhancement
What we give
Here are some of the benefits we offer!
- Annual salary up to £72,000 plus 10% Bonus and annual pay review
- Hybrid working – 3 days in the office and 2 days from home
- 25 days of personal holiday per year
- Excellent Pension Plan
- Healthcare and wider medical plan
- Discounts on Canon products
- Flexible benefits policy
- Free parking on site
- Subsidized restaurant and Costa Coffee on site too!
What we ask
- Minimum of 5 years’ experience as Service Consultant, or equal
- Transition and Implementation experience with international project delivery.
- Project Management skills
- Understanding of best practices regarding IT Industry technologies and Security as well as print business/domain
- Ability to Drive & Manage Change.
- Must be able to proactively identify problem areas and provide or recommend solutions with corrective action plans.
- Excellent communication skills for dealing with stakeholders at all levels including C-Level.
- A team-player with well-developed social skills who feels comfortable in a multinational environment.
- Innovative and creative and eager to keep learning and finding solutions beyond expectations.
- Technical IT certifications
- Agile / PRINCE2 methodologies
- ITIL v3 Foundation
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
