Salary: £10.10 Per Hour

Shift hours: Permanent

Job Title:                        Facilities Supervisor (Soft Services)

Responsible to:        Insert line manager job title

Location:                        Insert contract/site name

Department:              Facilities Management

This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.


Overall Purpose of the Role

To enhance the customer experience and reputation of ESS by effective supervision of the FM team in accordance with the client service level agreement and company standards & procedures. This will include the supervision of the ESS FM team, all third-party subcontractors and any supply chain partners that are used to support the contractual output.


Key responsibilities

  • To carry out general and clinical cleaning duties required under the contract service level agreement as required by your line manager
  • To understand the contractual service level agreements and ensure the delivery and quality of the FM operation are in accordance with this requirement and in line with company procedures
  • To promote a safety culture that operates in accordance with company and client Health & Safety procedures at all times
  • To ensure that any health & safety hazards, issues, near misses & accidents are reported to your manager at the earliest opportunity
  • Cleaning duties are physical activities which will include daily or weekly manual handling tasks and will involve using a variety of different cleaning equipment in line with health & safety training
  • To maintain a clean, safe & hygienic working environment at all times
  • To work with your line manager to ensure the Compass policies, procedures and controlled documents are up to date and implemented correctly in your area including HSE & One Best Way service procedures
  • To conduct regular quality audits and checks to ensure quality & productivity standards are achieved
  • Recruit, train and develop the team to ensure they have the required skills to do their jobs safely and well
  • To supervise any third-party suppliers or contractors to ensure they meet or exceed the agreed service level agreements e.g. waste, laundry, tailoring and pest control
  • To engage the team to achieve their performance targets through regular team meetings and performance reviews
  • To supervise the team in line with company procedures including conducting return to work interviews and disciplinary investigations as appropriate
  • To complete rotas, timesheets, wages & other paperwork as required ensuring that cleaning schedules are in line with the requirements of the operation
  • Control costs within your area e.g. labour, equipment & stock levels to ensure they are delivered within the agreed budget
  • To comply with any reasonable requests made by your line manager
  • To work flexibly and attend off site meetings and training courses as required  
  • To role model the ESS Way behaviours at all times to colleagues, customers & clients


Person Specification

  • Knowledge of Health & Safety legislation including COSHH
  • Committed to high levels of customer care
  • Able to speak & understand English
  • Good numerical and written skills
  • Good people management and communication skills
  • A minimum of 6 months experience working in a commercial cleaning environment
  • IT literate
  • Able to work flexibly in line with business requirements including attending off site meetings
  • Educated to a minimum of NVQ level 2 or equivalent


Reference: compass/15022022/95461001/52463000/BU

Location: Plymouth

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