Job Purpose and Summary

Job Purpose and Summary

To professionally handle Management Print Services (MPS) clients, following project deployment and providing reviews and customer service during the contract period.
What we give

What we give

• Provide pleasant, courteous, and professional customer handling relations over the phone, emails, and face to face.
• Responsible to manage the day-to-day operational requirements and Ad hoc requests of MPS customers to ensure, customer satisfaction.
• Prepare and conduct quarterly/bi-annual MPS review meeting with MPS clients, with the required time scale covering volume utilization, service calls, SLA KPIs, machine utilization etc.).
• Maintains the MPS Reviews schedule to ensure complete coverage for our MPS customers’ base.
• Support Sales team with all data, reports and analysis required to manage their accounts and work on contracts renewals.
• Responsible for account development by capturing opportunities to increase profitable revenue growth within existing sites by introducing new services and by increasing demand for existing services.
• Ensure services are delivered in line with the contract terms, that SLA's deliverables are met.
• Monitors and manages incidents and problems to achieve agreed contractual SLA's.
• Communicates the progress to the customer until closure.
• Maintains a high level of customer satisfaction and resolves all customer complaints.
What we ask

What we ask

• Graduate Degree.
• Background within Business-related field(preferred).
• Working experience of 2-3 years in a customer facing role.
• Strong customer service orientation, & excellent communication skills both on the phone & in person.
• Proficiency in MS Office: Word, Excel & PowerPoint.
• Fluency in written and spoken English.
You will need

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

Further Information

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