Overview
Location: Thanet Grange, Southend-on-Sea, SS0 0EJ
Salary: Up to £26,000 (Annual .)
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are on the lookout for a customer service superstar!
We have an exciting opportunity for a customer services expert to join our fantastic team!
Would you like to be based at the regional offices of one of the largest international banks in the world?
We are looking for a Collegue Support Host to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence.
This is an excellent opportunity to take on some new challenges, as this role will offer a wealth of different duties. In the front of house, you can let your positivity shine through as you foster genuine relationships with the clients and employees. You will also be there to answer all queries with confidence whether it be in person, over the phone or via email. Behind the scenes, you can utilise your excellent coordination skills as you undertake a plethora of facilities related duties.
The Colleague support member is the go-to person for supporting the day to day needs of our clients, delivering an exceptional working environment and a 5* Visitor experience. Supporting the below areas:
- Main Reception/Front Desk
- Executive Client Meeting Suite (internal meeting rooms)
- Back of House (floor management to support the Property Management Team)
- First-Line Technology Support (including basic AV knowledge)
- Events (ad hoc overtime work required)
- Townhall (internal event space)
- Events (in hours/overtime guest registration and/or cloakroom support
- Mailroom Operations (reginal sites only)
Core to your role will be the ability to form trusted relationships with our client Employees. You will work directly with the Workplaces Services Team, exposed to many aspects of facilities management and responsible for the day-to-day smooth running of our client's office.
Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri Salary – £26,000
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can do. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a customer service role or front of house role essential.
