Overview

Salary: 8.91 – 8.91

Shift hours: Full Time

Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.

  • Act as first point of contact for all queries in an efficient and concise manner
  •  Meet and greet all visitors and advise host of visitors arrival
  •  Act as point of contact for internal/external telephones queries
  •  Effectively build and maintain professional relations with both internal and external contacts
  •  Up keep of meeting rooms and report any issues to the Front of House Coordinator
  •  Replenish Front of House refreshments
  •  General administrative and clerical support
  •  Meeting Minutes taking
  •  Providing Health and Safety information for new starters (i.e. New Starters Building Induction)
  •  Ensure knowledge of staff movements in and out of organization
  • Keep reception tidy and presentable
  • Ordering stationery for Front of House
  • Meet and greet visitors, sign them in, contact their hosts
  • First class customer service
  • Good keyboard skills and  Excellent communication skills are required
  • Issue keys/receive keys – note in log book
  • Answer emails relating to requests for Day Needs/Visitor Parking
  • Type out Visitor notifications and put them in the Visitor Parking File
  • Answer phone and book visitor parking spaces
  • Meet and greet new starters: issue paperwork regarding I.D. photos, coach time tables, Whiteley Guidelines concerning parking permits
  • Take bookings
  • End of day print out the Day Needs List
  • Check car registrations
  • Note in file other services that visit the site i.e. Staples, Reliance, Litter pickers
  • Occasionally take I.D photos
  • Diary visitors to site long term
  • All paperwork regarding visitor parking, parking zone data, collected.
  • Assist staff and visitors on site. (phone taxis etc).
  • Good working knowledge of MS Office
  • Excellent communication skills, both verbal and written
  • Professional and courteous telephone manner
  • Experience of delivering excellent customer service both face to face and over the telephone
  • Right to work in the UK without restriction
  • Ability to liaise with people at a Senior Level

 

Desirable

 

  • 5 GCSE’s A-C (including Maths & English) or equivalent
  • Knowledge of customers services principles and practices
  •  Knowledge of administrative and clerical procedure
  • SIA Badge

Reference: SDX/TP/1030896/63545

Location: Liverpool city centre, England