Are you looking for a happy place to work; where your personality can shine, you can build a career and have a great work life balance?

We want people, not robots

Be Yourself – Be Leonardo

Leonardo Hotels Head Office Birmingham has a great opportunity for a Credit Controller to join us at our Shared Service Centre.

We want you to be part of our friendly and diverse team, working together to provide our customers with a great customer service experience in a fast paced and evolving environment.

Your responsibilities will be:

  • Delivering excellent service to all of our customers, going above and beyond to exceed their expectations
  • To actively chase debts by liaising with the customers over the phone, by e-mail or by any other means at the Company’s disposal
  • To manage the outstanding balances before accounts become overdue
  • Monitor credit limits and report daily to the Credit Control Manager
  • To maintain communication records to support credit control activities ensuring compliance with the Group Policy
  • Payment Allocation
  • Ensure proactive planning takes place
  • To develop and assist in the implementation of any enhancements where required
  • Communicating and cooperating with management & colleagues
  • Representing the company values and adhering to brand standards
  • Using your own initiative in new and challenging situations
  • To communicate with all units to manage queries and resolve within the time lines set by the Company.


We are looking for 

  • Personality; someone who is fun, sociable and a team player
  • Energy; someone who is willing, attentive and who’s glass is always half full
  • Ambition; someone who is driven, hard-working and committed
  • Creativity; someone who uses their own initiative, is proactive and able to solve problems
  • A great communicator; with an excellent telephone manner, literacy and computer skills
  • A cool head; someone who is organised, patient and able to multi-task
  • Very good IT skills in Microsoft Office
  • Knowledge of the hospitality industry
  • Working knowledge of SAP/Opera (preferred not essential)

Why come and work for us?

Check our our fantastic benefits below:

  • Earn thousands by referring a friend to work with us
  • Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
  • Company Pension Scheme, Life assurance & Wellbeing support
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
  • The opportunity to work for a well-respected brand where people development is at the heart of our culture
  • An array of learning courses in which you can attend – the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
  • Leo Points – earn performance based points and use them towards that desired product you’ve been meaning to buy or hey even that well deserved day off!!
  • Employee of the month earning you a little bonus and fame for that entire month.
  • Meals on duty
  • Monthly / Quarterly engagement activities – we like to have fun while working hard
  • Annual Charity Event Day- we help and support our communities
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

We Welcome Happy #happyistheplacetobe

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