Customer Profitability Manager – Uxbridge, Middlesex

Overview

Job Purpose and Summary

Job Purpose and Summary

Canon UK is relocating its Head Office to Stockley Park in Uxbridge and has exciting job opportunities in a number of business areas. We are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development.

Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

Responsible for managing the strategic planning process and framework for the Canon UK & Ireland organization. Working in collaboration with the business units to deliver a robust and timely Customer Profitability review process, including facilitation of the plan creation, ongoing measurement of success against defined action plan. Support the Canon UK & Ireland business to translate the Customer Profitability strategy into actionable and measurable initiatives.

 

What we give

What we give

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

What we ask

You will:

• Develop & Manage the Customer Profitability strategic framework for Canon UK&Ireland along with Managing Director, Exec team, BU Heads, Biz.Ops, Finance, and Canon Europe Customer Profitability Project group.  This includes relevant documentation, working practices and reporting cadence.
• Provide Customer Profitability data insight and intelligence to inform the strategic decisions made by Canon UK&Ireland, maximize use of the pan-European Customer profitability BI tooling, plus any local profitability reporting, including training and implementation of new functionality and insights
• Build the strategic Customer Profitability improvement plan with each of the BUs & support functions.  Arrange/facilitate regular workshops to build these headline strategic plans. Manage to construct the documentation and ultimately track performance and delivery
• Manage communication process for the Customer Profitability improvement plans across the Canon UK&Ireland organisation.  Includes presentations at relevant Exec, Ops & BU Management meetings
• Act as liaison point between the Customer Profitability working group and the strategic programme managers to align on project delivery also as part of the overall E2E process improvement
• Liaise with Canon Europe colleagues to provide regular updates and be involved in best practice sharing
• Ad-hoc project management tasks on behalf of the DP&S Business Administration where capacity allows
• Performance Measures: Delivery of well managed (timely, clear deliverables, completed actions) Customer Profitability improvement plans for Canon UK&Ireland.  Sign off for the Customer Profitability improvement plans from BU Heads & MD.

You will need

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

Further Information

Have we piqued your interest? We look forward to meeting you soon!