Customer Profitability Manager – Uxbridge, Middlesex

Overview

Job Purpose and Summary

Do you have a passion for delivering an excellent customer experience and want to be part of a dynamic and driven team? If the answer is yes, please read on…

Canon UK are looking for a customer-focused individual to play a fundamental role in the day-to-day operations of the Customer
Profitability team. This is a rare opportunity to join Canon’s profitability team located in our Stockley Park offices in London.

The successful candidate will be:

Responsible for managing the strategic planning process and framework for the Canon UK & Ireland organization. Working in collaboration with the business units to deliver a robust and timely Customer Profitability review process, including facilitation of the plan creation, ongoing measurement of success against defined action plan. Support the Canon UK & Ireland business to translate the Customer Profitability strategy into actionable and measurable initiatives.

 

What we give

Here are some of the benefits we offer at Canon to support our employee’s wellbeing: 
      

• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
• Generous Pension Scheme
• Private Healthcare and wider medical plan
• Up to 38% Discount on Canon products
• Flexible benefits policy
• Free parking on site
• Excellent Subsidized restaurant
• Costa Coffee on site too – Coffee is only £1!
• Discounted rates at Nuffield Health Gym
• Partnership with Mental Health First Aid UK with a network of mental health champions
• Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
• Learning & Development Opportunities.

You will be part of an energetic and innovative environment with more than 50 different nationalities at our state-of-the-art EMEA HQ at Stockley Park, Uxbridge. We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

 

What we ask

You will:

• Develop & Manage the Customer Profitability strategic framework for Canon UK&Ireland along with Managing Director, Exec team, BU Heads, Biz.Ops, Finance, and Canon Europe Customer Profitability Project group.  This includes relevant documentation, working practices and reporting cadence.
• Provide Customer Profitability data insight and intelligence to inform the strategic decisions made by Canon UK&Ireland, maximize use of the pan-European Customer profitability BI tooling, plus any local profitability reporting, including training and implementation of new functionality and insights
• Build the strategic Customer Profitability improvement plan with each of the BUs & support functions.  Arrange/facilitate regular workshops to build these headline strategic plans. Manage to construct the documentation and ultimately track performance and delivery
• Manage communication process for the Customer Profitability improvement plans across the Canon UK&Ireland organisation.  Includes presentations at relevant Exec, Ops & BU Management meetings
• Act as liaison point between the Customer Profitability working group and the strategic programme managers to align on project delivery also as part of the overall E2E process improvement
• Liaise with Canon Europe colleagues to provide regular updates and be involved in best practice sharing
• Ad-hoc project management tasks on behalf of the DP&S Business Administration where capacity allows
• Performance Measures: Delivery of well managed (timely, clear deliverables, completed actions) Customer Profitability improvement plans for Canon UK&Ireland.  Sign off for the Customer Profitability improvement plans from BU Heads & MD.

You will need

<p>Salary &ndash;&nbsp;Up to &pound;49,500 depending on experience plus 10% OTE Bonus&nbsp;<br /> Location &ndash;&nbsp;Canon UK &amp;&nbsp;Ireland, 4 Roundwood Ave, Stockley Park, Uxbridge, UB11 1AF<br />#LI-SH1<br /> &nbsp;&nbsp;</p>

Further information

<p>As the Customer Profitability Manager, you will possess the following skills and expertise;</p><ul><li>Excellent project/programme management experience, with a proven track record of delivery</li><li>Strong Financial, Commercial, and Operational knowledge in BtoB business</li><li>Delivery within a matrix management environment</li><li>Facilitation and networking</li><li>Strong communication skills &ndash; written, verbal, face to face</li><li>Plan &amp; organise effectively</li><li>Apply High Standards of Accurac</li><li>Communicate effectively</li><li>Drive &amp; manage change</li><li>Apply business acumen</li><li>Negotiate and Influence</li><li>Take Ownership and Accountability</li><li>Customer Focus</li><li>Drive For Results</li><li>Experience using different IT systems e.g. Oracle, Power BI</li><li>Advanced business modelling skills &amp; Presentation skill</li></ul><br /> You&nbsp;will be able to demonstrate the following competencies:<ul><li>Focus on the Customer</li><li>Drive for Results</li><li>Acts as a Team Player</li><li>Create Solutions to Problems</li><li>Take Ownership &amp; Accountability</li></ul><p>Contracted hours are 37.5 hours over 5 days. This role is primarily office based, with the ability to work from home two-days per week. A level of flexibility is desired to support the varying needs of the showroom. Job sharing can also be&nbsp;considered.</p><br /><p>&nbsp;</p>

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Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.