Overview
Customer Program Manager – Wroclaw
Our Incora Story is really taking off – we’d love you to join us for the journey
We are currently seeking an experienced professional to join us as Customer Program Manager
We offer you a great experience of working for the leading global aerospace and defence supply chain provider.
The Customer Program Manager is responsible for managing specific Customer Operations, providing the interface between the contracted customer and Incora, and balancing the fulfillment of customer service with the achievement of Incora’s business goals.
Responsibilities
• To build, maintain and continually improve the relationships with the Customer and internal stakeholders.
• To manage customer demands to include, but not limited to: Usage Reviews, forecasting, additions to Contracts, deletions from Contracts, Claims & Liabilities.
• To manage the Customer’s order book.
• To lead Continuous Improvement activities within Incora and at Customer locations that deliver benefits to Customer Operations performance.
• To support the compilation of sales budgets for specific Customer Operations.
• To identify opportunities for new business within existing customer relationships.
• To support as appropriate Customer Operation Implementations and Closures.
• Regularly review the operational performance of the contract with the Customer and with internal stakeholders.
About You
• Bachelor’s or Master’s degree or equivalent in relevant experience.
• Experience in Customer Account/Customer Support/Relationship Management role
• Project management experience – nice to have.
• Good MS Office skills, particularly with Excel (vlookups, pivots).
• Ability to work independently and set priorities.
• Very good communication and influencing skills.
• Fluent in English (at least C1 level).
• The ability to communicate in German will be an additional asset.
So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!
About us
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
