Customer Services Advisor

£19,312 to £19,698 per annum (pro rata equivalent for part time hours)

Various shift patterns available as below:

Post 1 (Full time – 37 hours) – Monday- Friday 9am – 5pm

Post 2 (Part time –16 hours) – Monday, Tuesday, Wednesday and Friday, 4pm-8pm

Post 3 (Full time – 37 hours) – Monday- Friday 10am-6pm

Post 4 (Part time –16 hours) – Monday, Tuesday, Thursday and Friday 4pm-8pm

Please note, for successful candidates there will be an initial training period of 6 weeks which will require you to work full time regardless of whether you are successful in a part-time or full-time role. This training period will be Monday to Friday on location at our Nottingham office during this period – this will be discussed on a 1-2-1 basis at interview/offer stage. 

Once the training period has been successfully completed the role currently offers hybrid working with a mix of office and home-based working. Please note this is subject to change in future and can be discussed further at the interview stage.

If you’re a confident communicator with a passion for great customer service – then why not join the ever-growing team at Nottingham City Homes?

At Nottingham City Homes our tenants and customers are at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of creating homes and places where people want to live by managing and resolving customer complaints to a high standard and building trust along the way.

Working as part of our fantastic call centre team, in a company that actively supports your development, you’ll be our customers’ first line of contact providing a human touch with a passion to meet our customers need and a willingness to listen and take ownership of a problem until it is resolved.

We are looking for enthusiastic, adaptable people who are willing to learn and develop with us to help provide an excellent level of customer service and achieve our long term goals – this attitude along with our training and supportive colleagues will equip you with all of the tools and knowledge you’ll need to succeed with Nottingham City Homes.

In return, we will provide you with an excellent benefits package including – a minimum of 25 days holiday, flexible working, training and personal development, additional holiday purchase, lifestyle benefits, holiday vouchers and defined pension scheme. Comprehensive training will be provided when you start, as well as on-going support throughout your career.

If you want to be part of a winning team that’s making a real difference, visit our website: www.jobsatnch.org.uk. Please note as part of your application you will be asked to submit a CV and supporting personal statement. You will also be asked to indicate your preference regarding the different hours available.

Closing date: 8 September 2021 (midnight) – this may be subject to change based on volume of suitable applications

We welcome applications from all sections of our diverse community

We would like to reassure all prospective candidates that Nottingham City Homes takes the safety/wellbeing of prospective employees very seriously. All interviews will follow the latest Government guidelines relating to Covid-19.

Measures we are taking:

  • Interviews are being carried out remotely over Microsoft Teams.
  • If a site visit is essential, we have implemented a range of safety measures and abide by social distancing & will provide you protective equipment as appropriate.
  • All successful candidates will have a Covid-19 risk assessment
  • Provided with relevant PPE equipment in line with requirements for the job
  • Additional measures will be assessed and implemented where necessary.