Salary: £17,457 (this is inclusive of a 10% shift allowance applicable to the role)
At the heart of our telephone customer service is our award winning Savings Customer Service Contact Centre. They’re looking for chatty, friendly and helpful people who are passionate about providing an excellent customer service, to join come and join them. It’s a fast paced, team orientated and supportive environment where every day is different.
As a Customer Service Telephone Advisor (know internally as Savings Telephone Advisor) your key responsibilities will be taking calls from our diverse range of customers, providing them with great customer service, completing transactions over the phone and dealing with any other questions or queries they have.
An important part of the role will be finding first time resolutions for our customers, dealing with their query effectively whilst keeping up to date with our products and policies. You’ll also support our customer enquiries through inputting information accurately and efficiently. As you grow in the role you’ll take on more responsibility for other tasks, such as opening accounts and helping our customers through more challenging or sensitive situations.
We have a clear passion to deliver an exceptional telephone service and achieve quality / compliance goals, but this not a sales role and there are no sales targets.
As your confidence and experience grows you’ll work through our accreditation scheme which moves you through the different aspects of the role increasing your level of responsibilities and pay. You can own your personal development, grow and develop with us if you want.
You’ll be required to work 35 hours per week, flexibly across the following hours: Once you are confident in the role you’ll be able to work from home as well as the office.
- 8am to 7pm Monday to Friday
- 9am to 2pm Saturday
Please note our recruitment process will involve an on-line virtual role play and a zoom interview with the managers from area.
We’re looking for customer focused people who are happy talking on the phone and enjoy working in a fast paced environment! To be successful in the role you’ll already have some recent experience in dealing with customers and providing a good service.
Being confident talking to a wide range of different people is key, so you’ll have good communication skills. You’ll like working in a fast paced environment, enjoy learning new things and will have a ‘can-do’ attitude.
Start date for the role is 18th October and your first 3 weeks will consist of a mixture of comprehensive training and support in our offices to get you taking your first calls from our customers. Once you are confident in the role you will move to a hybrid working pattern working both in the office and at home.
(Due to the training and to make sure you get the best start to your journey with us, we may not be able to accommodate any holiday in this time frame)
Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.
Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well-being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are.
ORC Employee Engagement Award for Excellence