Overview
Job Purpose and Summary
Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…
Our on-site team provide a comprehensive reprographics service to all service users via e-mail or face to face walk in submissions, supporting high volume, quick turnaround, within a demanding working environment, supporting a number of buildings located in the surrounding area, so this role requires an individual to provide a high-quality service, formed by a Service Level Agreement (SLA) we have with our client, working and meeting deadlines in line with the customer’s print and document specifications.
What we give
- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 25 days holiday per year (pro rata), holiday purchase and a flexible working policy.
- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount – Up to 38% off products from our Canon store.
- Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
- You will demonstrate pride and professionalism in all facets of customer service, and be accountable for your work produced on site.
- You will ensure that all required records are completed and maintained, and provided upon request to customers and/or the management team including job volume information.
- Supporting the FTE Team member, you will support the introduction of service enhancements and developments and will respond to customer requests, enquiries and complaints in a prompt and efficient manner, providing product and process related information whilst meeting demands pro-actively where possible.
- Using your excellent communication skills, you will communicate with customers consistently and will have the confidence by asking, to understand their needs as well as promote the services being offered.
- Having a flexible approach to work, you may be asked to undertake any reasonable ad hoc duties as requested by FTE Team member or Senior Management.
- You will inform the FTE Team member if overall workload and completion of key work is unachievable.
- You will ensure you produce work of a high quality and is accurate.
- Excellent time management skills will be used, as you plan and prioritise workloads, consider the technical and delivery requirements, to maximise the department productivity.
- Monitor stock levels of consumables and advise relevant person to ensure required stock levels are maintained.
Working Monday – Friday
22.5 hours a week (4.5 hours a day), within a 08.00 – 18.00 daily operational hours.
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
