Electricity Network First Responder – Full Time

About us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

Our electrical engineers are the backbone of our organisation because you play a pivotal role in restoring electricity supplies for our customers. Working alone, you are often the first person our customers might meet and in this role we also hope you will be the colleague that resolves their issue on site for them. You will have strong links to other Field Operations teams who can support onsite when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.

Some of the issues our customers could need your help with include: loss of supply at their property, safety concerns on our network, carrying out asset inspections or fitting meter isolator switches.

You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.



Main Responsibilities


The Ideal Candidate

The ideal candidate for this role will put health and safety at the forefront of everything they do, having an understanding of ESQCR & Electricity at Work Regulations whilst also driving a culture that safety is everyone’s responsibility.

Experienced in electrical installation for commercial & domestic property and will have held customer facing roles previously which have helped develop excellent customer service and communication skills. You are required to hold a recognised Level 2 Electrical qualification (NVQ/City and Guilds).

You must hold a full, valid UK/EU driving licence and we will provide access to a Company van for business use only. 

Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work.

Holding a NRSWA qualification or understanding of NRSWA legislation is desirable but full training can be provided.

Operationally we require you to live within approximately 30 minutes of the depot you are applying for. 

About the Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

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