Overview
Job Purpose and Summary
We have an exciting role within Canon EMEA as a Content Coordinator to join our customer service team on a 1-year fixed term contract role to create compelling content to support our customers in their journey. The content you create will also strengthen our teams capabilities to provide world class customer service.
What we give
Here are some of the benefits we offer at Canon to support our employee’s wellbeing:
Salary: £26,300 – £31,000 dependent on experience plus a 10% annual bonus.
- Annual Bonus and annual pay review
- Hybrid working – 3 days in the office and 2 days from home.
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
- Generous Pension Scheme
- Private Healthcare and wider medical plan
- Up to 38% Discount on Canon products
- Flexible benefits policy
- Free parking on site
- Excellent Subsidized restaurant
- Costa Coffee on site too – Coffee is only £1!
- Discounted rates at Nuffield Health Gym
- Partnership with Mental Health First Aid UK with a network of mental health champions
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
- Learning & Development Opportunities
What we ask
 As our dedicated Content Coordinator – EMEA Customer Services, you will support our team with the following:
- Content Creation – Creation of content to enhance our customers self help capability and to enhance our service organisations operational efficiency.
- Content Management – Our customers require the latest version of all content which is delivered through the regular update, removal and translation of different types of content.
- Relationship Management – With stakeholders situated across many different countries maintaining positive relationships is key to ensuring the successful delivery of all support content.
- SLA Management – Ensuring content is live within agreed timelines is essential in keeping our customers up to date and that our customer satisfaction levels remain high.
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
