Overview

Salary: £12.00 – £13.00

Shift hours: Full Time

We currently have an opportunity for a Facilities Coordinator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Responsible for:

  • The faultless upkeep of the allocated floor area
  • To ensure that all building users experience the highest level of service in a pleasant, clean, and safe environment
  • To demonstrate ownership of problems and relay solutions in a timely manner
  • Provide high levels of customer service
  • To enforce the site rules and standards including Housekeeping, Security and Health & Safety to all floor occupants

Accountabilities

  • To own and take responsibility for allocated floor areas and ensure that a 5 star customer service is experienced by all facility users
  • To be the first point of contact for building occupants on the allocated floors
  • To be visible to all users and build relationships with all levels of users
  • To ensure the floor area is compliant to health and safety procedures
  • To ensure that the floor area is compliant to environmental procedures
  • To ensure that the site rules are enforced
  • To report all faults and issues to the relevant service partner
  • To have full working knowledge of the building including all services
  • Understanding and experience of ensuring focus is on individual customer needs, capable of anticipating any needs whilst meeting required service levels
  • Flexibility that is focused to delivering exceptional customer service
  • Attention to detail, with strong organizational skills and a Can-do attitude
  • Self-motivated, able to work under pressure in a very fast paced environment and to balance conflicting deadlines
  • Strong PC skills, MS Office
  • Well organised and good prioritisation and planning skills
  • Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
  • Service orientated attitude combined with innovative thinking
  • Practical experience in working with supply partners to deliver a seamless, integrated service
  • Customer services experience and the ability to communicate at all levels
 

Reference: SDX/TP/393/63646

Location: Edinburgh, Scotland