Overview
Job Purpose and Summary
Due to development and career advancement Canon UK is looking for a workspace Field Service Engineer to join its Scotland & North Team. The ideal candidate would live in Glasgow, West Scotland to meet agreed service levels.
This is a fantastic opportunity for an engineer looking to build a career in a varied and challenging role.
In this role you will be carrying out installation, service and repairs on a range of Canon Office Printers and Finishing products to a high standard. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first- time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
– Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
– Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
– Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
– Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the comm- nities we serve.
– Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
– Employee discount – Up to 38% off products from our Canon store.
– Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
You will:
– Achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
– Ensure all post-sale field service requirements are met
– When required provide technical escalation support for colleagues
– Ensure all activities are recorded correctly in line with company guidelines
– Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
– To provide customer product instruction and training
– Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity
– Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
– Make frequent contributions to the on-going development of the team and overall service performance.
– Full Driving License
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
