General Information 

Salutem Healthcare are committed to ensuring that the individuals who use our services receive great enabling support from a team of highly trained and engaged staff in environments that are homely and comfortable. 

We are innovative, solution focused and committed to doing the best we possibly can.  Our services are different, are the best and embodies our core values, which are:

  • We are Supportive by promoting opportunities for everyone so they can reach their full potential 
  • We are very Ambitious to provide the best possible outcomes for the people who use our services 
  • We are Loyal because we put the people that we support and our staff at the centre of everything we do and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders 
  • We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality  
  • We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences and we are committed to doing things better and setting the highest standards in what we do 
  • We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders  
  • We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities 

The Role 

  • The role of a support worker is a pivotal role. One that is at the forefront of delivering great enabling care and support to vulnerable people.  This is a rewarding role where there will be challenges and every day will be different. 
  • We strive to provide outstanding care and support, and this role is key in achieving this! 


Key Responsibilities  

Individual Outcome and Well Being 

Within your role, you will be expected to follow, deliver, and participate in support planning including: 

  • Detailed and person-centered support that enables everyone to become more independent and develop life skills. This must include choice in each area of support. 
  • Where identified, support individuals with all their required personal care needs, whilst ensuring that their dignity is preserved 
  • Carry out moving and handling of people to include pushing wheelchairs, using hoists, slings, handling belts, changing beds, shower trolley, slide sheet and any other equipment necessary for the individuals we support. Full training will be given and reviewed regularly 
  • Enabling a proactive approach to the management of risks where the individual is encouraged to take risks, supporting personal growth in confidence and self-esteem. 
  • Encouraging the individual to establish and maintain relationships. This may be with friends and family who they choose to have friendships and relationships with.  New friendships should be encouraged and facilitated. 
  • Acknowledging and promoting diversity, free from discrimination.  
  • To provide support which ensures individuals spiritual, cultural and religious choices are met, and that they have the opportunity to participate in and access community facilities. 
  • Have an understanding of the wishes and desires of the individual and to support them to achieve these. 
  • Ensure you are meeting the legal requirements of the Health and Social Care act, whilst always demonstrating best practice. 
  • Facilitate appropriate and meaningful ways of communication throughout the service and within each individual’s circle of support.  
  • Update and complete person-centered daily records which will support the team to find creative ways of communicating i.e., easy read information. 
  • Where there are complex needs and behaviors that may challenge there is a clear plan which you will follow, based on functional evidence. 
  • Provide assistance in the admission and transition of our services, ensuring as far as possible that people are made to feel welcome, and to offer practical support during the settling in period. 
  • To provide support for individuals nutritional needs, including supporting people with safe eating and drinking, and where appropriate follow SALT plans or via PEG/RIG pump guidance (full training will be given) 


There is a robust activity plan in place to which you will be fully involved in. This will identify for all individuals we support: 

  • Numerous opportunities and bespoke activities that supports development, engagement and where people have fun in various meaningful ways. 
  • Offer various activities, training, education, employment, volunteering opportunities where appropriate. 
  • Building based or community engagement activities  
  • Offer new experiences and gives people autonomy and control over the things they want to do and try, that has flexibility and can be adapted to meet individual's needs  
  • Give opportunity to develop cooking skills and menu planning and provide an understanding of how to be healthy and safe.  
  • The views of the individual are routinely sought through regular engagement with the individual by: 
  • Carrying out regular key-worker meetings 
  • Seeking the persons opinion on all areas of support and care delivery 
  • Gain consent wherever possible, in line with support plans.  

That people are supported with their medication through: 

  • Being supported and encouraged to self-administer medication where possible, using Salutem Policy and Procedures. 
  • To be supported by a competent and confident person, to support with the safe administration of medication in line with Salutem Policy and Procedures, inclusive of PRN and/ or rescue/ emergency medication. 
  • Employees must ensure the individuals are kept safe, and where possible free from harm. Where harm does occur, this is to be reported in line with the local safeguarding procedure, and in line with the Salutem Policy and Procedures. This should be done with support of your team leader and manager. 


Within your service, and through linking with your Team Leader and Service Manager ensure that: 

  • Health and Safety policies, and procedures are followed, which include Fire Safety  
  • The environment is kept clean, safe, and hygienic, including cleaning and upkeep of the building and equipment  
  • Ensure documentation for the people we support is stored safely. 
  • That you are delivering an outstanding level of Care and Support through: 
  • Identifying opportunities to be better. To deliver better care and support and to be innovative. 
  • Adhering to the use of Salutem Quality Assurance framework, systems and policies and procedures. 
  • Work in a way that embodies our core values:


  • That trends, analysis and lessons learnt take place across the service. 
  • That where incidents and accident occur in the service, that these are reported and managed in line with our polices and procedure, and you participate in debrief. 
  • Ensuring that the policies and procedures devised by the organisation are followed and understood by yourself. 
  • Effective use of resources, ensuring that best value is achieved.  

Other Considerations 

  • You will be required to actively participate in all mandatory training and in regular staff supervision and development processes, in line with Ambito’s policies and procedures. 
  • This is not an exhaustive list of duties, and not fully encompassing of the role.  You may be required to complete other duties, as deemed appropriate by the organisation. 

We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too.


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