Overview

Salary: £11.69 – £11.69

Shift hours: Full Time

We currently have an opportunity for a Floor Captain to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Post

  • Take delivery and sort post and packages, both internal and external.
  • X-ray scan all incoming external post or parcels.
  • Deliver and collect post from post points twice a day at set intervals.
  • Deliver recorded or special post and packages to customer’s desks and obtain signatures.
  • Log all parcels received on site into relevant logs.
  • Frank external post to be delivered.
  • Fill out data for post incoming/outgoing/franking numbers in to relevant spreadsheets.
  • Ensure all post is ready to be collected for different post companies for their allocated time.
  • Deliver/collect post from the Shuttle Lounge in the evening.

General Areas

  • Daily floor walks to be undertaken. Any faults found need to be logged with the helpdesk.
  • Check pantries and toilets to ensure they are clean and safe and replenished.
  • Check shower rooms to ensure they are clean and safe.
  • Be visible for any customer queries.
  • Monitor the water machine behind Reception. Replenish cups when necessary. Ensure the machine is clean and in a good working condition.
  • Call appropriate services/log with appropriate helpdesk if any rooms and/or facilities need attention.

Hubs and Resource Point Support

  • Ensure all stationary cupboards are filled with the correct levels of stationary as per core list.
  • Ensure sufficient levels of A4 and A3 paper are available.
  • Replenish caddies and fridges in all kitchen points.
  • Replenish milk in fridges.
  • Undertake regular stock takes for stationary and kitchen stock.
  • Provide first response support for any printer issues.
  • Monitor toner levels for all printers and change when required.
  • Update notice boards to ensure information is current.
  • Ensure all areas are kept clean.
  • Deal with any customer queries or direct them to Senior Floor Captain.
  • Ensure Hub TV screens are switched on for 08:00 am and switched off at 17:00.
  • Check waste receptacles are not overflowing, if so arrange for receptacle to be emptied.
  • Ensure paper towels are replenished throughout the day.

Meeting Room Support

  • Check meeting rooms to ensure good housekeeping and the correct amount of chairs for the room’s capacity.
  • Provide AV assistance when required. This will also involve HDVC assistance and be point of contact for Yorktel remote support.
  • Check all floor boxes closed correctly, not causing a trip hazard and no cables trapped. Report any damaged cabling to helpdesk.
  • Ensure all table top cables are not damaged and are working correctly. Replace if necessary.
  • Check all TV’s in meeting rooms to ensure these are ready for the customer to use.
  • Check and replenish all meeting room presentation facilities – flip charts full and clear of previously used sheets, marker pens, white boards clean.
  • Check air conditioning/heating levels in rooms. Report any faults to the helpdesk.
  • Meeting rooms are checked in/out using tablets outside the room. These need to be checked and any faults reported to the IT team.

Reception

Provide cover when necessary for lunches/holidays.

Safety and Compliance              

  • You must ensure that you do not act in any way that endangers your health and safety or that of others.
  • All accidents and unsafe situations must be reported immediately and accidents recorded in the Accident Book and/or Salus

Essential:

  •  Excellent customer service and communication skills.
  •  To enjoy working as part of a team.
  •  To present a smart and courteous manner at all times.
  •  A proactive attitude with the ability to work on own initiative.
  •  Flexibility that is focused to delivering exceptional customer service.
  •  Have the ability to plan, organize and prioritize workload to meet customer demands.
  •  Ability to keep a calm and professional manner when dealing with our clients.
  •  Attention to detail, with a “critical eye” to identify report and follow up unacceptable standards with buildings.
  •  An understanding of health, safety and environment.
  •  An ability to work to demanding timeframes and deliver to customer and line management expectations.
  •  An ability to prioritize and work to changing demands, and an appreciation of other people’s priorities.

Desirable:

  • Experience in prioritization of service delivery in a similar environment.
  • Understanding or experience of a working mailroom environment.
  • Computer literate.
  • Familiar with Sodexo’s policies and procedures

Reference: SDX/TP/536607/77810

Location: Cambridge, England