Salary: £50000 – £55000

Shift hours: Full Time

We want to make life better for more people. If you are as passionate about quality as we are and  want a role where your skills will make a real difference, this is a great opportunity to grow and develop in an exciting business that puts people front and centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.


A new opportunity has arisen to lead our Quality Audit and Compliance throughout the business.

The role of Head of Quality Audit & Compliance will be to take lead responsibility for the collection, analysis and interpretation of all audit and quality assurance management information and its publication/dissemination to relevant audiences.


The Head of Quality Audit & Compliance is responsible for ensuring that high standards are met across the organisation and that the company is adhering to CQC / CI regulations, other legislative and statutory requirements, and internal standards, through robust quality auditing and reporting on all quality assurance information gathered; communicating key messages and presenting data to different audiences, making recommendations about improvements, and supporting individuals, teams and the company to achieve better quality outcomes.

We are looking for a dynamic and independent professional with solid quality, audit and compliance  experience and a flexible, enthusiastic and can-do attitude to lead our team. 

The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager

The main duties of the role will include

  • Completion of monthly analysis of incidents and complaints, highlighting trends and risks, and making recommendations for continuous improvement.
  • Completing detailed themed audits and data analysis to better understand client need, risk and opportunity areas for improvement, and client outcomes, in the context of the wider sector and external benchmark data.
  • Completion of the company-wide monthly quality assurance audit, reviewing representative samples against internal and external standards
  • Preparation of client and company outcome data for external publication
  • Completion of KLOE audits with all care managers at least once a year
  • Completing quality audits and ‘mock inspection’s for key departments across the business to ensure an ongoing focus on compliance and continuous improvement
  • Completion of the monthly QA Board report, detailing current serious incidents and complaints and serious concerns, and highlighting business risk.

We are looking for:


  • Working experience of analysing and presenting data to different audiences and making recommendations for improvements
  • Previous experience of working in a regulated sector



  • Previous experience in a quality & compliance role
  • Experience in the health and / or social care sector




  • IT literate with a sound grasp of Excel and other data analysis tools
  • Able to analyse large data sets to identify themes, risks and make recommendations for improvements
  • Able to provide detailed quality reviews of performance of individuals and teams against internal and external quality standards, providing constructive feedback for improvement
  • Excellent written and verbal communication skills – able to present and explain findings and ideas to different audiences and in different formats
  • To act as an expert adviser and lead on improvement activity, supporting operational managers in identifying and learning from areas of good practice and offering targeted support where practice requires improvement
  • Able to demonstrate good knowledge of CQC, Health and Social Care Act, DOLS, Mental Capacity Act and other relevant legislation and sector best practice
  • Able to develop and implement quality standards & measures
  • Auditing skills
  • Problem identifying, analysing, and reporting
  • Planning & implementing strategies based on the result of audits
  • Gathering information from relevant parties to ensure the service remains up to the highest standard
  • A commitment to equal opportunities and diversity
  • Symmetry between personal and organisational values
  • Demonstrates the behaviours associated with Prestige Nursing & Care’s values

The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager


If you feel you have the skills and expertise for this role and would like to find out more please apply on line and one of our dedicated colleagues will be in touch within 48 hours to start your journey with Prestige Nursing & Care. 

Closing date: Thursday 8th April 2021

Closing date for applications is Thursday 8th April 2021. Prestige Nursing & Care reserve the right to close a role at anytime.

Reference: SDX/TP/880760/63360

Location: Epsom, England