Overview
Job Purpose and Summary
As an IT Local Support Professional you will provide IT technical support to the business via the IT Service Support department which includes successful fault resolution on laptops, desktops and ensuring services are provided within agreed SLA’s. In this role you will act as a 2nd level technical support escalation point to the IT Management team and provide advice and guidance on technical issues to Canon staff.
What we give
- Liaise with Service Desk
- Provide 2nd level support to central and remote offices
- Resolution of incidents and changes registered with the Service Desk through ITRP.
- Provide 2nd level support for business applications
- Involvement in projects and the roll out of new or updated services
- Ensure a professional approach to all users and colleagues at all times
- Maintain team/department/company standards, procedures and processes
What we ask
As an IT Local Support Professional you will need:
- 1 to 5 years of work experience in a technical support type of role
- A good understanding of Windows operating systems (Windows 7/10/11)
- Knowledge on Networking technologies and PC technology, such as WLAN/Cisco switches and patching cabinets.
- Familiarity with laptop/desktop applications, such as Office 365 and ticketing systems
- You write and speak the English language fluently – an additional language is preferable (Dutch language skills are NOT a must)
- Communication & interpersonal skills – collaborates with others to achieve a common goal. Is supportive and flexible and shows empathy and understanding.
You will need
In addition to a competitive salary, you will be eligible for the following benefits in this role:
- Performance-based bonus of 12,5%
- 31 days holiday per year
- Pension plan
- Bicycle plan
- Full coverage of your public transport costs and partially car costs
Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly you’ll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.
Does this seem like a great fit for your career expectations? We're excited to hear from you! Even if you don't meet all the qualifications we still encourage you to apply.
Job Family: IT Local Support
Job Grade: 9
Further information
- Act as a Team Player
- Create Solutions to Problems
- Focus on the customer
- Drive for results
- Take ownership & Accountability
