Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a technology-enabled Omni-channel retailer. This strategy sees significant investment into our IT team with a number of opportunities available to join a fast-paced environment and be part of our IT and digital journey. Our vertically integrated business will provide candidates the opportunity to work across multiple technology disciplines and to provide innovation for the next phase of our growth. If you are passionate about technology and how that can deliver real business value, now is the time to join Card Factory and be part of our exciting journey!   

Job Purpose:   

The purpose of the IT Test Manager is to provide project testing management and support a portfolio of projects, identified as part of the organisation’s 5-year strategy plan and BAU upgrade, etc. The IT Test Lead’s prime responsibility is to define and maintain testing standards, procedures, scripts, and schedules for all testing cycles including unit, system, integration, user acceptance, regression, upgrade, patch, stress & performance testing. To provide test advisory services and assistance in coordinating and managing appropriate testing activities throughout the business and with suppliers. 

  • To manage the Card Factory extended test team of internal analysts, UAT testers, supplier testing, and outsourced testing services.   

  • Propose and adopt new ways of working and new processes to ensure that testing is meeting customer needs in the most efficient and effective way.   

  • Maintain own knowledge of industry standards, trends, and best practice and where appropriate propose their application in Card Factory   

  • Responsible for external test services and contract test resources   

  • Create Test Approach and Test Plan documentation based on functional and non-functional specification provided, engaging with Business people, developers, and other technical staff as needed;   

  • Ability to set up and hold Stage-Gate meetings to ensure the software is in a fit state to move to the next phase;   

  • Manage everyday test execution and manage stakeholder’s expectations through the duration of the test work;   

  • Providing support within the team, being responsible for knowledge and skills sharing within the team, and providing mentoring to team members as required;   

  • Develop an extensive and detailed knowledge of our systems (Jira, SAP, AX, POS, Voice, etc.)   

  • Ownership of Jira access, use, and content   

  • Follow the defined approach and plan for specific test phases/sprints, including test preparation, execution, and closure, and supporting monitoring and control processes   

  • Adhere to the (test) environment management strategy and plan   

  • Maintain a strong relationship with the key stakeholders and act as a point of contact for test-related activities across the product/programme and, especially, within the working alongside customer, integrator, and third-party resources as appropriate.   

  • Ensure customer requirements (functional and non-functional) are adequately defined and are met to ensure the quality of product/release is assessed and understood.   

  • Adhere to the documented quality control and Change management processes for the test deliverables   

  • Assist in the development of a high-performing team, alongside the other functional and technical consultants involved in test activities   

  • Provide out of hours (test) support where required for deployments   

Key Tasks include;  

  • Test documentation   

  • Test Scripting   

  • Line management   

  • Stage gates and Reporting   

  • Defect Logging and Reporting   

  • Risks and issues management   

  • Document and configuration control   

  • SDLC compliance   


  • Experience in system testing standards and procedures for all testing cycles of system implementation and support.   

  • Experience in dealing with senior stakeholders on Release, Programme, and Project Boards.   

  • Experience in managing end-to-end test phases from scoping through to execution and production of the test completion report.   

  • Experience in test planning and delivery.   

  • Knowledge of Shared Services business processes associated with HR, Finance, Payroll, and Procurement.   

  • Experience in prioritising testing efforts based on knowledge of business risk, and designing appropriate test plans and test scripts based thereon.   

  • Experience in tracking the progress of tasks and activities, and preparing reports and statistics to present that progress.   

  • Experience communicating directly with customers in writing, by telephone, and face to face   

  • Experience in defect logging, tracking, and reporting   

  • Experience of stage-gate process and owning the testing activities involved   

  • Hold ISTQB certificate   

  • Prior experience as a test lead through the full SDLC cycle   

  • Working within a cross-functional team environment, with defined planning and control processes   

  • Good communication skills with (internal and external) staff at all levels, including listening and providing answers   

  • Ability to identify and manage risks and strong problem-solving skills   

  • Experience in working with a wide range of internal and external stakeholders   

  • Self-organising, able to prioritise own workload and seek input from stakeholders when required.   


  • Retail knowledge.   

  • Experience in previous complex implementations or migrations.   

  • A successful track record working as a testing lead and planner   

  • Line Management   

  • Stakeholder management   


The successful candidate will join us at an exciting time, with the IT Department central to the delivery of the company’s new 5-year strategy. With the correct mindset and capabilities, the successful candidate will have the opportunity to make a real difference and to develop their skills and experience whilst we embark on a transformation journey.  

Competitive salary and benefits package