Overview

Salary: £19,190 – £22,000 (Dependant on your relevant experience)

Intermediary Development is a friendly, professional and knowledgeable area dedicated to providing exceptional service to our mortgage intermediary and broker partners.

As a Business Development Advisor you’ll be part of one of our successful mortgage relationship telephone teams. You’ll play a key part in helping our mortgage intermediaries* across mainland U.K. giving them the confidence to place their clients business with us and support their range of enquiries. Supporting them through more complex lending and technical queries, whilst delivering an exceptional service, correct information and solutions over the phone. This is a 12 month secondment.

You’ll be providing a professional, friendly telephone and web chat support to our mortgage business professionals assisting them with their mortgage cases pre submission. You’ll build rapport and relationships with them, whilst maintaining reputation and integrity. You’ll be passionate about mortgages and enjoy problem solving as well as being excited about working in a fast-paced business-to-business environment. 

This is a knowledge-based role so you will be someone who enjoys learning new things and you’ll have a desire to be regarded as a subject matter expert. Pro-actively keeping up to date with products and lending policy requirements and changes will be important.

You’ll like building great working relationships and delivering a professional, expert level of service. You’ll be able to give information clearly in a conversational manner (we don’t have scripts!) and enjoy working in a friendly and professional environment.

This is a full time Monday to Friday 9am – 5pm position

*Mortgage intermediaries include Mortgage Advisors, Mortgage Brokers and Independent Financial Advisors and are collectively referred to as Brokers or Intermediaries

To be successful in the role you’ll have experience of dealing with a wide range of differing personalities and have strong communication skills, both verbal and in writing. Ideally you’ll already have strong experience of working in business to business related role.

You’ll have the evidence of dealing with more complex situations and be comfortable working in a fast paced environment.

You’ll be a team player, a positive attitude and enjoy helping those around you. It’s important to keep your knowledge up to date with regular changes and updates, so you’ll be able to learn new information and apply it accurately. 

You’ll already have a strong customer service focus and while mortgage experience would be advantageous, its not essential as our fantastic training will support your journey. As a department we thrive on flexibility so there are many opportunities to either develop your career or gain new knowledge and skills.

Our recruitment process will include some online testing, a brief telephone chat and to comply with social distancing, a zoom assessment with managers from the department.

Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well-being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

The Times Top 25 Best Big Companies To Work For 2020

ORC Employee Engagement Award for Excellence

We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over four years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Location: Coventry-Binley Business Park