Salary: Starting salary at £34,009 with future progression opportunities to £36,178, plus Team Leader enhancement of £3,500pa and Essential Car User Allowance of £4,266 pa

Shift Hours: Permanent


Neighbourhood Officer and Local Delivery Team Leader

Hybrid Homeworking (Office base Kings Lynn or Dereham)

Full time – 37 hours per week (Monday to Friday)

Starting Salary at £34,009 per annum, with future progression opportunities to £36,178 per annum, plus £3,500 per annum Team Leader Allowance.

Essential Car User Allowance of £4,266 per annum



About the role


We have an exciting opportunity for a Neighbourhood Officer, coupled with the role of Local Delivery Team Leader, covering the West Norfolk area around Kings Lynn and Dereham.

This role requires a candidate who is customer-focussed, able to establish positive relationships both internally and externally and has the ability to organise and prioritise a busy workload, with people management experience.


The role of Neighbourhood Officer, which comprises around 75% of the role, involves:


  • Delivering tenancy and estate management services
  • Coordinating the letting empty homes and management of mutual exchanges
  • Anti-social behaviour case management
  • Working closely with our Tenancy Support Team and Income Recovery team
  • Working with professional and voluntary agencies in the development of good neighbourhood relations
  • Working with professional agencies to safeguard vulnerable adults and children


 For full details on the role, please see the job description.


The Team Leader element comprises 25% of the role and involves:


  • Working effectively with the Senior Local Delivery Manager to deliver the functions of the Local Delivery Team including Communal Cleaning, Estate Maintenance, Scheme Management, Neighbourhood Management including Lettings and Responsive Maintenance
  • Line management of a range of roles including conducting 1:1s, appraisals, leave management and providing support
  • Housing related performance monitoring such as ASB and Lettings

For full details on the role, please see both job descriptions.


About you


The ideal candidate will have:

  • Minimum of 5 GCSEs, including Maths & English (Grace C/Level 4) or equivalent
  • Experience of working in a similar role covering tenancy agreements, housing legislation and welfare benefits.
  • Experience of multi-agency/partnership working and experience working with customers face to face.
  • Likely to have at least 1 years’ experience in a managerial role (including functional management) in a similar capacity or willingness to learn
  • Demonstrating effective communication at all levels, including to large groups & Senior Management.
  • Understanding of the regulatory requirements for housing associations


A driving licence and access to own vehicle is essential as travel is required and the candidate will be required to undertake a enhanced Disclosure and Barring Service (DBS) check.


All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. 


About Us


Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are scored as one of the top 75 Best Companies to work for in the East of England, as well as being in the Top 25 Best Associations to work for by the Sunday Times Best Companies. 


Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer – with a 60/40 split (60% home/up to 40% office). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Kings Lynn or Dereham, depending on successful candidate). Full details can be discussed at the interview process.


We offer staff many great benefits such as:

  • Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!
  • Generous contributory pension scheme!
  • Access to an Employee Assistance Programme to support you when you need it!
  • Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!
  • Lots of Training Opportunities!

And many more – Please see our Benefits Document available on our website!


For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/  or contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.


Closing date: midnight on Tuesday 23 July 2024
Interviews to take place in person

Previous applicants need not apply.

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