Network Management Centre Engineer – Full Time

About us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand. If this appeals to you too, you could soon work in a supportive, rewarding and friendly environment that empowers everyone to succeed.

The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers’ needs. 

National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location. 

Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves. 

In fact, first class services and state-of-the-art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition. 

There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

Job Introduction

An opportunity has become available for a Network Management Centre Engineer based in the Telecoms Network Management Centre in Taunton. The successful candidate will report to the Telecoms NMC & Projects Team Manager and will be required to provide front line operational support within the National Grid Telecoms Network Management Centre, liaising with field based engineers, customers and contractors. As you can imagine, the pace is fast, and if you join us, our customers will trust you to provide excellent service and minimise any impact.

Main Responsibilities

You’ll be hands-on, responsible for managing your own time to achieve targets set by the business, working on the Telecoms network that primarily supports the Control and Visibility of the high-voltage electricity network, you’ll also be involved in installation and reactive maintenance on External Customer circuits. You’ll also:

  • Undertaking front line operational support, from a 1st and 2nd line perspective within the NMC environment; in addition configuration of remote devices will also be carried out.
  • Managing your own working time to ensure that jobs are completed in the most efficient manner.
  • Work with contractors and when necessary witness acceptance tests.
  • Work with colleagues and customers to ensure a continuity of service.
  • Work safely and in accordance with agreed National Grid procedures and techniques.
  • Providing technical support to customers and where necessary liaise with colleagues to solve complex issues.

The Ideal Candidate

In this role you will be required to provide front line operational support within the National Grid Telecoms Network Management Centre.  This will involve liaising with field based engineers, customers and contractors therefore being committed to providing outstanding customer service and have an ability to communicate well with both colleagues and customers is essential.

You’ll be in control of your diary, we’ll need you to be resilient, organised and able to prioritise your workload. Team players thrive in this role, and you’ll be used to taking a proactive and more consultative approach. Experience using iPads, computers and our additional software is a must along with experience with configuration and fault finding in Layer 2 and Layer 3 IP Networks, including switches, routers and firewalls. Experience with DWDM, MPLS/TP, Microwave, SDH and PDH would be an advantage.

You would ideally have experience as a Telecoms Engineer, so you’ll have an understanding of our Network Elements and be qualified to BTEC Level 5 or equivalent in Telecommunications, Data Networks or Electrical Engineering or have extensive relevant experience; however applications are also encouraged from candidates that are able to demonstrate that they have a technical background and the motivation to make a success of this opportunity.

The successful candidate will be required to undertake standby duties in accordance with an agreed rota.

Evidence of your qualifications will be required prior to appointment.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

As the post you are applying for attracts a National Security Vetting clearance there are further eligibility requirements, information can be found on the gov.uk website. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 5 years for Security Clearance (SC) prior to the date of application. There are exceptions to this however and examples of these include:

  • you have been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • you were studying abroad
  • you were living overseas with parents

If you have any further queries relating to National Security Vetting, please email nged.recruitment@nationalgrid.co.uk

About the Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please contact us.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

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