Overview

Salary: £10.50 – £10.50

Shift hours: Part Time

  • Assist in the management of a high quality, timely, responsive, cost-effective, and pro-active patient dining service to meet the needs of the wards and departments
  • Provide direction, guidance, and support to ensure the necessary duties are carried out to maintain an efficient service within the hospital and associated areas
  • Be responsive to service needs as they arise and to constantly seek to improve the productivity and quality of the service
  • All work must be undertaken in line with health, safety, security and Company and Trust policies and procedures
  • Undertake several other support services to assist the functioning of the Trust operations
  • Deploy a team of catering staff, assessing workload schedules, and allocating resource as required whilst prioritising urgent requests.
  • Draw up weekly staff rotas.
  • Supervise the work of all catering staff to maintain and deliver a quality service according to set work schedules and procedures.
  • Undertake weekly monitoring of quality control systems for the catering service
  • Undertake appropriate remedial action in areas that do not meet the required standards.
  • Control and issue all catering equipment and materials within budget limits.
  • Oversee the reporting of maintenance defects of catering equipment and materials, according to set procedures.
  • Assist in implementing catering policies to agreed standards.
  • Accurate completion of legal documentation in line with Food Safety and Health and Safety Policies
  • Monitor and report on all staff absences and sickness.
  • Ensure that all catering materials and equipment are kept clean, hygienic, and maintained.  Ensure that all materials and equipment are always locked away when not in use.
  • Ensure that all catering staff follow the correct procedures for signing out / in of all keys.
  • Always control the receipt and issue of catering materials and equipment ensuring clear stock control.
  • Accurate completion of necessary documentation as requested.
  • Build and maintain effective relationships with staff, clients and other departmental supervisors.
  • Show and train new catering staff.
  • Assist in, organise, and implement appropriate training in line with personal development plans and divisional business plans.
  • Provide cover as necessary in times of staff shortages.
  • Analyse and resolve staff performance problems.
  • Conduct catering staff appraisals.
  • Completes surveys as required.
  • Carry out routine admin tasks as required.
  • Recommends changes to catering policy and service delivery, implementing changes as appropriate in consultation with the management team.
  • Perform other such duties as may be reasonably requested by the Management team.

Essential

  • Good standard of literacy and numeracy
  • Proven IT skills
  • Experience in delivering training, using company guidelines
  • Effective communication and customer care skills with patients, visitors, customers, clients, and staff
  • Strong interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
  • Good time management and organisational skills
  • Ability to monitor, lead and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training
  • Ability to monitor performance levels always
  • Understanding of relevant Health and Safety, Employment, and other legislative requirements
  • Persuasive skills for staff, patients, and relatives
  • Ability to respond quickly to problems
  • Ability to take instruction from both line manager and clients
  • Ability to achieve and set high standards and operate to performance criteria
  • Self-motivated
  • Sense of own initiative
  • Empathy with patients and visitors
  • High standards of personal hygiene
  • Ability to work independently and as part of a team
  • Ability to deal with stressful situations
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Flexible approach to role

Desirable

  • Hospital experience
  • Financial awareness in managing budget
  • Experience in supervision
  • Knowledge of NHS policies, equipment requirements, management

Reference: SDX/TP/1017954/63283

Location: Doncaster Royal Infirmary, England