Overview
Do you enjoy solving problems and building lasting relationship with customers? Are you a determined, positive person who loves working with others? We are looking for a motivated Payroll Implementation Analyst to join our myPay Solutions team. Your knowledge and experience with payroll and customer service will make a difference to the professionals we serve and the companies we partner with across the country. Our Onboarding Specialists are fully responsible for ensuring the successful payroll processing for a dedicated customer base, including phone and email communication.
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About the Role
In this opportunity as a Payroll Implementation Analyst with myPay Solutions, you will:
- Onboard and train new payroll clients with a high level of customer service and attention to detail.
- Provide an exceptional client experience through strong customer service (including responding to all phone and email questions in a timely manner).
- Meet performance objectives in quality, customer satisfaction, and payroll processing guidelines.
- Work across departments and functional teams in a professional and constructive manner on behalf of our customers.
- Be available via phone and e-mail to assist with a wide range of client payroll issues and keep all relevant stakeholders apprised of any situations that arise.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
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About You
You’re a fit for the role of Payroll Implementation Analyst if you:
- Love customers and thrive on providing them with a high level of service.
- Have a HS diploma or GED (required) OR Associates or Bachelor’s degree (a plus)
- Minimum 1 year of customer service experience (preferred)
- Minimum 1 year of payroll processing or related payroll experience
- Quick learner with strong research, problem solving, and troubleshooting skills
- Working knowledge of PC and Mac operating systems and Microsoft Office applications (preferred)
- Possess strong communication skills and ability to remain professional in all circumstances
- Thrive in a fast-paced, collaborative, high-pressure environment
- Ability to work overtime with a varied schedule including evenings and weekends (required)
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What's in it For You
At IRIS/myPay Solutions, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
- Compensation: Base salary, plus yearly bonus dependent upon your performance
- Learning & Development: On-the-job coaching & learning, leadership capability development, Harvard Management courses, key talent programs, tuition reimbursement
- Benefits: Flexibility, Comprehensive health coverage with benefits that are effective day one
- Perks: Social events & activities, generous vacation package plus 3 paid volunteer workdays a year
Salary: $40,000 – $55,000
Location: Michigan