Overview

JOB DESCRIPTION 

Job Title: Quality Manager, Children’s Services  

Reporting to: Group Head of Quality  

Location: Homebased with travel across Essex and West Midlands.

At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide a safe and stimulating environment for adults and young people. 

 

Job scope:  

To ensure services meet and exceed regulatory, statutory, individuals we support and organisational standards, through robust quality assurance systems. 

 

Working in collaboration with the Care Staff, Registered Manager's and reporting into the Group Head of Quality you will be responsible for ensuring they are familiar with the correct and current Ofsted national standards in relation to each residential service, overseeing progress on Ofsted recommendations and requirements to ensure each home is working to the highest standards 

Job Responsibilities: 

 

Responsible for the development and ongoing maintenance of robust quality management systems ensuring the company’s statutory duties are fulfilled and exceeded.  Ensure systems and services are monitored and reviewed in order to continually improve quality and outcomes for the children and young people we care for.   

To provide specialist advice and guidance to staff who are working with complex and demanding cases and Provide a consultation role on practice issues for staff and managers 

Engage in Continuous Improvement activities to ensure policies and procedures always reflect Signs of Safety/Strengths Based approaches and best practice. 

Learning from operational practice is captured and used to inform future service developments. 

To improve services to children and young people to provide positive outcomes, develop the workforce through sharing best practice initiatives and quality assurance measures and to promote a continuous improvement and learning culture within Salutem Services.  

Applying knowledge from The Children’s Homes (England) Regulations 2015, Regulation and Inspection of Social Care (Wales) Act 2016 and The Education (Independent School Standards) Regulations 2014 (‘the Regulations’) including all relevant legislation and best practice across the sector. 

Driving forward quality projects, based on best practice and in conjunction with relevant internal and external stakeholders to achieve outstanding and excellence. 

Owns the governance of practice, quality processes and outcomes for services within the group for designated and agreed allocated services. 

Supports Young People services in achieving outstanding ratings for regulatory compliance  

Ensures the development of quality improvement initiatives both nationally, regionally and within specific and agreed services. 

Supports services that are assessed as requiring improvements against regulatory standards and requirements  

Provides a Quality and Compliance audit role in Young People Services and is the lead on the Quality Assurance Framework. 

Leads on an area of strategic practice for the group in supporting development and implementation of the same by engaging key group members across services.  

Main tasks (Ofsted/CIW/CQC/Estyn) 

 

Providing active support, advice and guidance to services on any changes to legislation, regulation and sector guidance.  

Assisting, guiding, coaching and mentoring services in preparation for inspection. 

Responding to any inspection activity in conjunction with operational services. 

Conducting thematic reviews on inspection outcomes. 

Attending events arranged by the regulatory bodies. 

Establishing and maintain relationships with regulatory bodies. 

 

Main tasks (General) 

To identify and build on current best practice to provide concise and up to date advice to Senior Managers, Principals, Service Manager and their teams.   

To embed and be a verifier to the principles and practices of quality assurance framework  

Support the roll out of systems and processes across the group to enable identification of areas of development and embed the development of such systems including C360, itrent, Elfy and any new systems that support services to achieve compliance and outstanding outcomes against standards and for people we support. 

To provide an audit role of compliance with standard operating policies and procedures. 

To attend quarterly meetings with Senior Management Teams and provide written reports on work in progress 

To assist senior Managers with severely underperforming services identified following internal quality inspections or regulatory inspections 

To undertake thorough investigations into complex care related complaints and support the senior operational managers by identifying problem areas and make recommendations for improvement 

To report to the Group Head of Quality any continual failure to implement and/or action service improvements plans. 

To understand the drivers and issues relating to the relevant external Regulatory authorities i.e. Ofsted, Estyn and CSSIW and apply these to daily work and processes.  

To provide on-site advice and if necessary, training to services as agreed as part of any improvement plan. 

To establish action learning sets for managers and teams and others to improve their competence, confidence and working practices.  

To keep up to date with changes to the business and the social practice profession that may impact on the role of Quality Manager. 

To enhance the training function and role of further education in developing a workforce to be reflective and creative. 

Demonstrable evidence of an understanding of the social care and health landscape 

Demonstrates a clear and evidenced understanding and its application of the legislation within Social Care and Health and is able to advise and implement compliance with the regulations that fall out of legislation in this area. 

To ensure that the various senior groups: Services Senior Management Team; Executive Leadership Team; Audit Committee and ultimately the full Board, are able to discharge their governance responsibilities in respect of safeguarding through the provision of high quality upward reporting, analysis and advice/recommended action.  

Links the legislation and guidance for Health and Social Care across the group and ensures all services meet the regulations as set out across the United Kingdom. 

Ensure that the regulations and guidance regarding the safety of the people we support by ensuring that such guidance and regulations include training and information is achieved and disseminated for example safeguarding children and young people, safeguarding adults, positive risk taking, enablement and engagement and a voice of the people we support. 

Support the roll out of systems and processes across the group to enable identification of areas of development and embed the development of such systems including C360, itrent, Elfy and any new systems that support services to achieve compliance and outstanding outcomes against standards and for people we support. 

To work with the Quality and Governance team to ensure that policies and procedures are up to date, regularly reviewed, accessible to all and to support operations colleagues are able to understand and adhere to both.  

To assist with the promotion of a learning culture in relation best practice by instilling standards and regulations within services 

To ensure regular updates are provided to the Quality Team and colleagues in services about developments in legislation, policy and best practice. 

Demonstrable understanding of the social model of disability and clarity about the input that the group can make to achieving social change.  

Demonstrates awareness, diplomacy, sensitivity and empathy with the issues of vulnerability, disability and independence.  

Takes a leadership perspective with an open outlook and proven track record of working across boundaries.   

Shows confidence in own judgement and capability and demonstrates skills in supporting decision making alongside others. 

Demonstrates they have emotional intelligence and the ability to persuade and lead difficult situations 

Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities. 

Provides evidence of effective IT skills particularly Microsoft Office. 

Has a proven, extensive experience of working in a social care or health setting.  

Demonstrates a commitment to ongoing personal development 

 

This job description should not be seen as all encompassing, and the post holder will be expected to undertake any other responsibilities appropriate to the post as identified by the company. 

Person Specification 

Our Core Values  

We are Supportive by promoting opportunities for everyone so they can reach their full potential 

We are very Ambitious to provide the best possible outcomes for the people who use our services 

We are Loyal because we put the people that we support and our staff at the centre of everything we do and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders 

We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality  

We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences and we are committed to doing things better and setting the highest standards in what we do 

We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders  

We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities 

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