Overview

Salary: €12.00 – €12.00

Shift hours: Full Time

We currently have an opportunity for a Reception Security Officer to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

 

  • Provide 5* welcoming experience that encompasses entering and exiting the building
  • To deal efficiently and effectively with emergencies, including fire and bomb scares ensuring all customers are kept fully informed at all times
  • Provide assistance to third party contractors and visitors to site ensuring site policies and procedures are adhered to
  • To ensure all site documentation is completed in an accurate and timely manner
  • Diligent monitoring and completion of site records/reference material including H&S documents, Assignment Instructions, Incident Forms and Daily Occurrence Book
  • To provide regular liaison and timely feedback to site management team on all aspects of security operations and service delivery, implementing effective solutions and corrective actions to enhance the service
  • Ensure a timely response to any security concerns or events
  • To develop excellent working relationships with on-site customers
  • To learn all aspects of the reception role to support the smooth operation of the reception service.
  • To engage fully in the ‘one team’ ethos
  • Provide basic cleaning duties if required or requested by management / colleagues
  • To ensure all customer and employee areas are set up and ready for business to be conducted the next day
  • To be an initial contact for all visitors entering the floors and to provide an exemplary welcome at all times
  • To deal with customer complaints and queries, seeking a resolve as soon as possible
  • To escalate any concerns or complaints as deemed appropriate
  • To liaise with Technical Services team regarding out of hours contractors
  • Any other reasonable request by management
 

Essential

  • Experience providing a security service in a corporate environment
  • Experience of dealing with customers/clients and the public face to face and on the phone
  • Good IT skills & excellent telephone manner
  • Experience of working in multi-tasking environment
  • Able to communicate on all levels, excellent customer care skills
  • Presentable and personable

Desirable

  • Reception experience
 

Reference: SDX/TP/918256/63357

Location: Dublin – Tallaght, Ireland