Overview
Based at the Reception desk and working on their own at times, the Receptionist will welcome and greet both telephone callers and visitors. Amongst other administrative duties, they will professionally operate the telephone switchboard; ensuring all calls are answered promptly and are efficiently directed to the correct person. They will also greet all visitors – including customers and suppliers – in a welcoming, engaging and professional manner; making them ‘feel good’ about Redrow.
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Answer the phone in a professional and courteous manner as quickly as possible – ideally within four rings.
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Take accurate messages from callers wishing to be called back, and deliver these messages to the appropriate recipient in a timely manner.
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Determine the nature of a visitor’s business and announce visitor to the appropriate person or department.
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Keep track of key peoples’ movements within the building and when they are working away from the office.
Redrow Homes South West
