Overview
Referral and Assessment Manager
Salary £41200.00 plus Car Allowance £3800.00
25 Days Holiday Plus Bank Holidays
Locations Coverage Staffordshire, West Midlands, Gloucestershire and Worcestershire
CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.
Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.
We refer to this as Extraordinary Days, Every Day.
CareTech Adults are recruiting for a Referral and Assessment Manager to join our Senior Management & Business Development Team. The Referral and Assessment Manager will focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the Business Development Manager and Operational leads in the marketing and sales of all voids within the regions supported living and residential services. To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved.
Responsibilities:
- To assist the Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region
- To ensure the timely follow up of new sales enquiries and referrals
- To promptly carry out client assessments
- To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met
- To arrange and accompany visits by care workers, families and clients to care homes in the region
- To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected
- To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information
- To help to develop and maintain an up to date marketing database
- To assist with the timely compilation of statistics, reports and management information
- To assist the Business Development and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region
- To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences.
- To achieve divisional targets and set KPI’s.
Person Specification:
In order to perform this role effectively, the post holder will demonstrate the following
Attributes:-
- A natural and thorough understanding of marketing principles
- Ability to build and maintain strong relationships
- Friendly, polite and professional
- Reliable and trustworthy
- Self-motivated and driven with a desire to continually succeed and improve
Skills:-
- An excellent understanding of the business environment and of the services provided by CareTech community Services
- Excellent communication and influencing skills
- Able to manage relationships with tact and diplomacy
- Highly organized with excellent prioritization skills
- Able to produce and respond to detailed written and oral communication in an office setting
- Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases
Company Values
Friendly, passionate and caring nature
- Positive, pleasant and approachable
- Empowering others to develop and live fulfilling lives
- Person Centred, allowing our children to explore & utilise their own strengths
- Innovative, by using or showing new methods and ideas
Rewards & Benefits
- *£500 Recommend A Friend Bonus
- *Blue Light Card
- Dedicated learning & development programmes
- Free DBS Check
- Stakeholder Pension
- Free Employee Assistance Programme
- Annual Employee Awards Evening
- Employee Recognition Schemes
- Career progression within the company
- CareTech Foundation – Opportunity to apply for family and friend’s grants
Salary:
Location: Wolverhampton, WV2 1EZ
