Overview

Salary: £8295 – £8295

Shift hours: Full Time

Coventry City Council’s Benefits Service is comprised of diverse, multi-talented teams who all have the same aim, to help the city’s most vulnerable residents.  

Our work is varied and covers the assessment and administration of schemes that provide financial help and support for those in need. 

Specifically, the teams are responsible for the delivery of: 

  • Housing Benefit and Discretionary Housing Payments which we administer on behalf of the Department for Works and Pensions. We also recover any overpaid housing benefit 

  • Council Tax Support which is a local scheme that helps residents with their Council Tax charges 

  • Free School Meals, by working closely with schools we aim to ensure every child who is entitled has a free school meal  

  • Community Support Grant Scheme which includes assistance in extreme emergency situations and can provide citizens help to resettle back into the community by providing essential furniture items.  

We embrace the ONE COVENTRY approach, working closely with our external partners and other Council teams, such as the Housing and Homeless teams and Children’s teams, ensuring we have a holistic approach to supporting our residents.

What is the job role?

Coventry City Council Benefits section is looking for two Apprentices who will join our Housing Benefits Team.

You will be supported by experienced staff who can assist you with your work and study. The role of the Apprentice Benefit Officer is to support the Housing Benefit administration and provide excellent customer focussed service to all our customers and partners.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking someone who is passionate about making a difference and using technology. You must be able to work using your own initiative, as well as working as part of a team to demonstrate a One Coventry ethos and a supportive working environment. If this is you then come and join us, be part of the team.

This exciting role will develop your skills and knowledge of Housing Benefits Legislation, supporting areas within the service area; providing administrative support to the Discretionary Grants team or Housing Benefits Overpayments team.

Ideally you will have good IT, communication, analytical and organisational skills with the ability to manage a diverse task list to meet required deadlines.

The successful candidate will receive on the job training and will be supported to complete the Level 3 Business Administrator Apprenticeship Standard and Functional Skills in Maths and English (if required).

Pre-interview and assessment date: 10th May 2021
Interview dates: 13th and 14th May 2021

Further details will be given if you are shortlisted for the assessment / interview day.

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’

Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There’s a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you’re happy in your work and given everything you need to succeed. We’ve created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 

Reference: VP67EF4629

Location: Coventry, CV1 2GN