Overview
We have an exciting role on offer within our Resident and Business Support service as Revenues and Benefits Assistant/Officer.
Although the role is interchangeable between our benefit and revenue services, this initial opportunity has arisen within our benefits team to join our passionate team.
As a Revenues and Benefits Assistant, full training will be provided to progress into the role of a Revenues and Benefits Officer.
For this role we are looking for individuals with a strong customer service background, excellent negotiation skills in particular maximising cash collection in a difficult economic environment, are confident in communicating with people and want to make a difference to residents. If this is you, this may be the opportunity you are looking for!
If you already have experience of working in a Revenues and Benefits service, you will join the service as a Revenues and Benefits Officer (Salary £27,711 – £29,093).
To be successful in either role you need experience in customer service, effective verbal and written communication skills, and excellent attention to detail with a strong background in successful debt recovery. You will need to be self-motivated, able to work under pressure and be a real team player. You will have a responsibility for a caseload which will include customer contact through multiple channels including both in and outbound customer calling and in-person in our Contact Centre, personally ensuring all cases are dealt with to conclusion in accordance with all relevant statutory regulations, policies and procedures and maximising cash collection.
We can offer:
The opportunity for blended working between home and our fantastic new flagship council offices.
Ongoing training and development.
Hugely varied, interesting and rewarding work.
Fantastic career progression opportunities.
A real team spirit in an innovative, responsive, and growing service area.
If you would like to talk through this opportunity further, please call Rachael Burton on 01642 726229.
Salary: £26,409 – £29,093 (career grade depending on experience)
