Security Receptionist – (England)

• To ensure all customers are delivered the highest quality of service through efficient management of the service desk and continuous improvement to service delivery
• To process all site passes as detailed within the service standards documentation, delivering an effective and efficient speed of service
• Maintain accurate records, either manually or via our in-house computer systems/programmes
• To follow the correct incident reporting procedures, ensuring the correct documentation and process is followed at all times
• To maintain the presentation of the beverage area, ensuring it is constantly monitored, maintained
• To order and maintain all stock levels for the beverage area
• Interact with customers to gain feedback on the service provided and communicate your findings with the senior management team
• To continue to develop one’s own skills and knowledge within the position, including any required training courses
• To maintain excellent client/customer relationships
• To attend team briefs, huddles and meetings as required
• To attend your performance development review to discuss job standards and agree development activities
• To maintain a clean and tidy work area at all times
• To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
• To care for all available resources including equipment, materials and supplies as directed
• To report any near miss occurrences, accidents or faulty equipment to management
• To ensure effective communication with line manager, team, customer and client organisation
• To maintain all areas of responsibility to the set service standards and in line with applicable service offer
• To raise any service or performance concerns to line manager in a timely manner 
• To provide support for any additional ad-hoc services provided as required, for example administrative or office support
• To carry out any other reasonable tasks and/or instructions as directed by management

Essential:

• 3 year employment history
• Evidence of UK residency for the last 3 years
• Previous experience of working in a customer facing role
• Attention to detail and adherence to standards
• Able to work on own initiative within a team environment
• Demonstrate high level of communication skills; must be able to demonstrate effective verbal communication
• IT skills
• Flexible approach

Desirable but not essential:

• Experience of working within military environment
• Driving Licence
• SIA Licence
• SC Clearance