Salary: 8.91 – 9.50
Shift hours: Full Time
We currently have an opportunity for a Security Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
- To ensure all customers are delivered the highest quality of service through efficient management of the service desk and continuous improvement to service delivery
- To process all site passes as detailed within the service standards documentation, delivering an effective and efficient speed of service
- Maintain accurate records, either manually or via our in-house computer systems/programmes
- To follow the correct incident reporting procedures, ensuring the correct documentation and process is followed at all times
- To maintain the presentation of the beverage area, ensuring it is constantly monitored, maintained
- To order and maintain all stock levels for the beverage area
- Interact with customers to gain feedback on the service provided and communicate your findings with the senior management team
- To continue to develop one’s own skills and knowledge within the position, including any required training courses
- To maintain excellent client/customer relationships
- To attend team briefs, huddles and meetings as required
- To attend your performance development review to discuss job standards and agree development activities
- To maintain a clean and tidy work area at all times
- To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
- To care for all available resources including equipment, materials and supplies as directed
- To report any near miss occurrences, accidents or faulty equipment to management
- To ensure effective communication with line manager, team, customer and client organisation
- To maintain all areas of responsibility to the set service standards and in line with applicable service offer
- To raise any service or performance concerns to line manager in a timely manner
- To provide support for any additional ad-hoc services provided as required, for example administrative or office support
- To carry out any other reasonable tasks and/or instructions as directed by management
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Essential:
- 3 year employment history
- Evidence of UK residency for the last 3 years
- Previous experience of working in a customer facing role
- Attention to detail and adherence to standards
- Able to work on own initiative within a team environment
- Demonstrate high level of communication skills; must be able to demonstrate effective verbal communication
- IT skills
- Flexible approach
Desirable but not essential:
- Experience of working within military environment
- Driving Licence
- SIA Licence
- SC Clearance
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Reference: SDX/TP/460344/79191
Location: Merville Barracks, South Circular Road, Colchester, England