Overview
Job Purpose and Summary
Canon Ireland is looking for a talented Senior FieldEngineer to join our Production Print team, providing top-notch service and support to our customers in Muster and on occasion Leinster. This role offers a unique opportunity to work with Inkjet/Toner production print devices, delivering excellence in maintenance, troubleshooting, and customer support.
You’ll thrive in an environment that encourages continuous learning and development, offering you access to a wide range of resources and support to help you grow your career and enhance your technical skills. If you’re passionate about problem-solving, customer service, and cutting-edge print technology, this is the perfect role for you!
Why Canon?
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Continuous Growth & Development: We invest in your future with a comprehensive Training & Development Program, providing you with the knowledge and skills to excel in your role and advance your career.
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Inclusive Culture: Canon is committed to fostering an inclusive and equitable work environment where all employees feel valued, respected, and empowered to thrive.
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Sustainability: Join us in our mission to reduce environmental impact and make a positive contribution to society, as we embrace our Kyosei philosophy of living and working together for the common good.
What we give
As a Senior Production Field Engineer, you will:
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1. Maintain, Repair & Optimize Production Print Devices:
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Perform maintenance and repairs on Inkjet/Toner production printers, ensuring all devices run smoothly.
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Stay up-to-date on software updates and technical bulletins, keeping devices at peak performance.
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Calibrate and profile printers for colour accuracy, optimizing output quality.
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2. Provide Expert Technical Support:
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Support the team by taking ownership of technical problems and escalations.
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Act as liaison between technical specialists and local service team.
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Assist service manager in overseeing hardware/software upgrades and complex technical issues.
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3. Work on Major Installations and Projects:
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Contribute to/lead large installations, collaborating with key stakeholders to ensure success.
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Ensure all work is executed to high standards, meeting customer expectations.
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4. Proactive Customer Engagement:
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Demonstrate exceptional customer service, building strong relationships and offering proactive support.
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Provide training to customers on product usage, maintenance, and advanced applications.
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5. Drive Continuous Improvement:
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Identify opportunities for performance improvement and resolve issues independently.
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Ensure all activities are accurately documented in line with Canon guidelines and policies.
What we ask
Experience & Technical Skills:
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You have 3+ years of sector experience, servicing Toner, Inkjet, or Wide Format production printers, or other related experience.
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Proficient in hardware and software troubleshooting, fault-finding, and device management.
You will need
Closing Date – 31st May 2025
Location – Field Based – Munster
Salary – €55,659 plus in-role progression zones
Key Benefits
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Company vehicle
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Life Assurance & Private Medical Insurance
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Pension Scheme (DC scheme up to 8% personal and 12% company contribution)
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Generous Paid Leave: Up to 27 days holidays per year + Holiday Purchase options
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Paid Maternity/Paternity Leave
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Cycle to Work Scheme, Volunteer Days, and more!
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Summer Hours, Family Day, and Funded Social Events
No Agencies please
Further information
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Customer Focus: You are dedicated to providing outstanding service and building long-term customer relationships.
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Problem-Solving Expertise: You can tackle complex technical problems and develop effective solutions.
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Team Player: You’re comfortable working with a diverse team and contributing to the success of the group.
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Communication Skills: Excellent verbal and written communication skills, enabling you to interact effectively with customers and colleagues.
