Salary: £24000 per annum

Shift hours: Permanent

We’re currently recruiting a dedicated Service Desk Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week.

As a Service Desk Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Free meals
  • Onsite free car parking
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Compass Group UK? Here’s what you need to know before applying:

Your key responsibilities will include:

  • Efficient processing of IT incidents and requests from initial logging through to resolution, in line with all internal processes and targets
  • Providing an excellent level of customer service whilst acting as a single point of contact for end users with technical faults and IT queries
  • Escalation of issues to an appropriate level, both functional and hierarchical
  • Analyse undocumented incidents and provide sound, timely and creative solutions, often whilst under pressure of time, identifying associated risks and appropriate mitigation plans
  • Liaise with 3rd Party vendors and internal teams
  • Documentation of relevant fixes for internal Knowledgebase
  • To provide assistance for moves and changes
  • Data collection for reporting
  • Provide ideas for service improvement that improve efficiency or user experience

Our ideal Service Desk Analyst will:

  • Ability to determine actions necessary to resolve IT incidents and requests
  • Ability to work as part of a large team
  • Demonstrates excellent problem solving abilities and a degree of urgency and responsiveness to incidents and their resolution
  • Have an organised working practice with a mature and calm approach to all user situations
  • Ability to exercise sound judgement and evaluative thinking, especially under pressure
  • Excellent communication skills and attention to detail
  • Ability to deal with the unexpected in a calm, considered and professional manner
  • Be an effective team member in cross functional project teams
  • Ability to write clear procedures including technical and user documentation
  • Educated to at least GCSE grade C in Maths and English
  • Excellent customer service skills

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.

Job Reference: com/1809/344800/52594770/WJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!

Reference: com/1809/344800/52594770/WJ

Location: Birmingham

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