Salary: £24754 per annum

Shift hours: Permanent

We’re currently recruiting a dedicated Service Desk Operative to help ensure the smooth running of the operations in Compass Group UK&I on a full time basis, contracted to 40 hours per week.

As a Service Desk Operative, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive Wow Points every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Compass Group UK&I? Here’s what you need to know before applying:

As a Service Desk Operator, you will take responsibility for

  • Managing all incoming issues via the online portal and all other recognised forms of communication.
  • Ensuring accurate collection of information and communication with subject matter experts for resolution
  • Develop process to improve the operation of the team and deliver efficient and effective responses to the end users
  • Liaise with other function service desks to ensure timely transfer of information.

Key Responsibilities

  • Maintain service levels to deliver key SLA’s
  • Provide a consistent, professional face for the programme
  • Work with cross-functional teams to ensure issues are accurately identified and resolved
  • Identify and escalate any risks and issues where appropriate
  • Cross training/knowledge share across the in-house System Administration function
  • Support communication with sites and sectors

Experience & Qualifications

  • Experience of working on a high volume, solution focused service desk  
  • Workforce Management or HR experience beneficial
  • Operational experience
  • Highly polished and driven for excellence
  • Strong communication abilities

Personal Qualities

  • Excellent communication and people skills
  • You will have an eye for detail, be logical and disciplined
  • The ability to work under pressure whilst maintaining the highest service levels

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.

Job Reference: com/2208/466103/52486702/WJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!

Reference: com/2208/466103/52486702/WJ

Location: Birmingham

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