Overview

Salary: £32,004 per year rising to £32,760 per year after successful completion of 9 month probation

Job Title: Team Manager – Mental Health
Reporting to: Service Manager
Contract: Permanent, Full time
Interview Date: TBC

About the Service/Department

Deputising for the Service Manager for the strategic direction and effective functioning of the Tower Hamlets Crisis Café. Ensuring clinicians, recovery workers, peer support workers and volunteers listen and support people to de-escalate their immediate situation and empowering them to develop self-management techniques.

Deputising for the Service Manager for the strategic direction and effective functioning of the Tower Hamlets Crisis Café. Ensuring clinicians, recovery workers, peer support workers and volunteers listen and support people to de-escalate their immediate situation and empowering them to develop self-management techniques.

About the role
The Team Manager will oversee a team of 12 support workers and 25 beds across two 24 hrs services (staffed 8am-10pm Mon-Sun, with concierge service provided 10pm-8am Mon-Sun). Housing Management for these services will be provided by the Landlord.

Some other main responsibilities of the role include:

  • Health and Safety Management
  • To work with the Service Manager to ensure a healthy and safe environment for all employees, customers, visiting professionals and other visitors by ensuring service delivery is in line with organisational procedures and H&S Legislation
  • To liaise with the management of the Crisis Cove premises regarding H&S issues and reporting any deficit

About you

  • Demonstrable experience of managing services for and people with mental health and complex needs
  • Demonstrable experience of recruitment, induction, supervision, motivation, appraisal, training, discipline and grievance issues
  • Experience of performance monitoring and delivering consistently high service user standards
  • Ability and experience of managing complex budgets
  • Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers
  • Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform)
  • Understanding of working in partnership with statutory mental health services
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
  • Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material

Please see the attached documents for the full job description and more information about Hestia.

What Hestia offers

  • Holiday allowance of 25days/195hours per annum plus 8days/62.4hours public holidays (pro rata)
  • Company Pension
  • Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
  • Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
  • Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
  • Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
  • If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About Hestia

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Please note
If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.

This job description is subject to change depending on the needs of the service/department.

We recommend that you apply at your earliest convenience as we screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date). We may also contact unsuccessful applicants regarding other suitable opportunities within Hestia.

Disability confident
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularly welcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

How to apply
Please click apply at the top of the vacancy page to begin your application.

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