Overview

Job Title: Technical Support Manager

Salary:  Competitive

Location: Mexico City (hybrid, minimum 2 days a week in the office)

Contract: Full time, Permanent

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We\’re looking for a permanent Technical Support Manager, to join our global Cambridge English Customer Support Team and establish a new team in our Mexico office.

The Technical Support Manager has a central role in helping us provide a world-class level of customer service. Helping to manage the work of a large team of customer service agents based in three countries, the Technical Support Manager ensures that customer expectations are met and exceeded…

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