Overview
Job Purpose and Summary
We have an exciting role within our Services and Support department as a European Technical Support Specialist, focusing on our Office and Personal Printers products.
This role is based at our offices in Stockley Park, Uxbridge and is responsible for providing support and service to all of the service and repairs centres across Europe, throughout the Product life cycle.
The scope of product to support is OPP (Office and Personal Printing), which consists of Printers/Scanners/Zoemini/Calculators. The main product focus will be around the Printers and Scanners.
You will be responsible for:
- Service, planning and set up for new products.
- Create and publish service policy and product manuals for new products, based on the directions of Canon Inc.
- Technical setup and preparation for new products (Spare parts, training sample products, service tools, adjustment master data etc.)
- Receive product service training from Canon Inc.
- Provide product service training to colleagues across EMEA on required products.
- Provide Technical inquiry support for responsible product from any escalations from Customers/ EMEA services/Others.
- Provide solution and feedback for technical issues in service or repair to Canon Inc.
- Technical tool management/maintenance/ data calibration for tools etc.
- Create and distribute service information for products (repair/ adjustment method/spare parts changes etc.)
- Technical audit for service or repair in our Professional Service Centres/Factory Service Centre.
- Provide technical solution/feedback on service/ repair for improved quality and productivity.
- Support spare parts issue on responsible product with spare parts management team.
- When necessary, provide technical support for tender business.
- Continuously look for ways to make the technical functions more efficient across Europe.
- Work with all the Customer Service departments, Product Management and parts divisions to ensure alignment.
- Ensure effective and regular communication of all activities across the EMEA area and with Canon Inc.
Quality analysis for product:
- Monitor and report market situation on product. (repair/ service/ call situation/ QI situation/escalated issues etc.)
- Investigate market issue on products and feedback to Canon Inc. to find a solution.
- Handle Quality Issue with required action (arrange Web announcement notification/ rework etc. (if required)).
What we give
Salary: between £35,225 – £41,441 dependent on experience plus 10% bonus
Here are some of the benefits we offer!
- Annual Bonus and annual pay review
- Hybrid working
- 25 days of personal holiday per year
- Generous Pension Plan
- Healthcare and wider medical plan
- Discounts on Canon products
- Flexible benefits policy
- Free parking on site
- Subsidized restaurant and Costa Coffee on site too!
What we ask
- Electronic/mechanical engineering (repair) educational background, preferably in printers/scanners.
- Strong computer knowledge in Mac, MS Office and Windows based operating systems.
- Strong communication, relationship building and interpersonal skills.
- Proven proficiency and knowledge of B2B & B2C Service sectors.
- Canon product knowledge desired.
- Languages: Fluency in English is required / any additional language is also an advantage.
- Travel: Available to travel to other Canon EMEA countries/Japan (as needed)
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
