Overview
Job Purpose and Summary
Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…
You will be fully responsible for leading a team of up to 60 people in the UK based service centre. The key purpose of this role is to create and develop an ITCG Service Delivery MTP aligned to the central strategy and local business requirements. You will work to ensure the Professional Service Centre (PSC) for UK & Ireland achieve financial, operational and customer satisfaction targets as well as leading or contributing to various business-related projects.
What we give
• Pay – Competitive salary that is regularly benchmarked against similar roles and reviewed annually.
• Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
This role carries the day to day responsibility to direct the assigned operational activities relevant to the PSC, ensuring that they consistently deliver value to our customers in terms of service delivery, product reliability and customer satisfaction. You will lead, motivate, control and develop business plans to ensure the PSC staff under your control achieve agreed operational and business targets. You will regularly monitor and review the performance of all staff and business processes and benchmark those against agreed European standards, KPIs or targets which includes customer and employee satisfaction. Ensure all customer service operations comply with environmental, health and safety requirements. As the lead of ITCG customer support in the UK and Ireland you are also the lead point of contact between the NSO ITCG Business Unit and CSO.
You will need
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Further Information
Have we piqued your interest? We look forward to meeting you soon!
