Overview
Service Charge Specialist (Central) – London/Nottingham, EC1N 8JS
Central Service Charge Specialist
This role can be based in either London EC1N 8JS or Nottingham NG9 1LA
Salary banding dependent upon location: London £39,281 – £41,348 – Nottingham £31,657 – £33,323
This role is eligible for our smarter working policy to be discussed at interview.
As a Central Service Charge Specialist based within our busy service team will see you being responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will run compliance reports to ensure our service charge data has been mapped and loaded correctly identifying and resolving any issues. This role will also see you supporting the wider service charges and rent functions by being the central hub for processes for other business areas.
Duties to include:
Provide responsive internal customer service, and support, in all central aspects of service charge enquiries in line with service expectations and key performance indicators
Provide data, policy documentation and analysis required to support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions)
Support the wider service charge team to ensure that processes are carried out effectively and in line with policy, procedure and legislation
Make systematic improvements to central processes and systems to avoid future service failures, complaints and disputes. This should include regular checks of data cleanliness, and co-ordinating resolution of any issues
Set, manage and analyse financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals
Compile and analyse reporting information, and prepare data loads to service charge systems
To lead on resolving complex service charge issues and responding to related enquiries and complaints
Provide advice on leasehold and service charge issues to colleagues and relevant stakeholders, and on the feasibility and efficiency of service charge system use
Maximise recovery of income by ensuring that charges are coded and allocated correctly
You must possess:
Ability to explain complex or technical information to a variety of audiences – both internal and external.
Knowledge and/or experience of budget management and appropriate controls
Excellent IT skills including advanced Excel
Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management
Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals
Previous experience of working within a customer service environment
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
