Overview

IS Service Analyst – Supply Chain Systems – Booker Group

Location: , , 0

Shift Hours: 38 hrs per week (Hybrid)

Salary: Competitive

At Booker, we believe in serving our customers, communities and colleagues a little better every day. Our Technology teams play a vital part in making that happen. We’re looking for an IS Service Analyst – Supply Chain Systems to help keep our supply chain running smoothly and support the colleagues who rely on these systems every day.

As an IS Service Analyst, you’ll support and continually improve our supply chain systems, helping ensure they’re reliable, secure and easy to use. You’ll work closely with Technology colleagues, Supply Chain teams, and external partners to keep our systems performing at their best.
This role brings together day‑to‑day support, problem solving, testing change, and identifying opportunities to improve how we work.

You’ll be part of a team that keeps products moving efficiently from suppliers to depots and stores — helping us deliver great service for our customers.

In this role, you will:

Keep our systems safe, stable and compliant

  • Follow established change management, governance and security procedures.
  • Support regular system testing, including disaster recovery and patching activities.
  • Ensure supplier contracts, licences and security requirements are adhered to.

Deliver brilliant service for our colleagues

  • Investigate and resolve technical issues quickly and collaboratively.
  • Own and drive problem management, including identifying root causes and testing fixes.
  • Provide clear guidance, training, and support to users when needed.
  • Produce reliable, timely management information.
  • Work proactively with stakeholders to improve processes and remove inefficiencies.

Help us grow and improve

  • Support system improvements and deliver changes that enable our business plans.
  • Collaborate with internal teams and external suppliers to ensure value for money.
  • Look for smarter, leaner ways of working that help us “save to invest.”

Skills & behaviours

  • A customer‑first mindset with excellent service skills.
  • Strong communication skills and the ability to work well with a wide range of people.
  • The ability to prioritise, stay organised, and deliver results.
  • A curiosity for learning and improving systems and processes.
  • Experience analysing data and solving technical problems.
  • Relationship‑building skills and a collaborative approach.
  • A continuous improvement mindset.

Experience & knowledge

(We know people grow, so if you don’t have everything, we’d still love to hear from you.)

  • Experience working with internal teams and external suppliers.
  • Exposure to service management and problem‑solving processes.
  • Experience in FMCG, wholesale, distribution, or supply chain environments is helpful.
  • Understanding of forecasting, replenishment or supply chain systems is beneficial.
  • Knowledge of SQL, Work Query, Blue Yonder ASR/AWR, or AS400/iSeries is an advantage.
  • ITIL Foundation or similar service management knowledge is useful (training can be provided).

Before you apply -
Register now and turn on alerts for jobs like this!

  • To apply for this position, receive job notifications and manage your applications, click "Register with Diversity Jobs Group".
  • To apply for this position without registering, click "Apply with Customer".

By registering you agree to our terms and conditions.

Apply with Customer

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.