Overview
DEFECT MANAGER – London
Reference Code: 412812-en_GB
Contract Type: Permanent
Professional Communities: Quality Engineering & Testing
Job Title: Test Defect Manager – London
About the Job you are considering:
“This role is responsible for owning and governing the defect management process across complex programme workstreams, ensuring all teams follow a consistent and high‑quality approach. It oversees the complete lifecycle of defects, from initial logging to final closure, with a strong focus on accuracy, transparency, and timely updates. The position plays a critical part in identifying high‑risk or delayed defects and driving effective escalations to maintain delivery momentum. It regularly leads cross‑functional triage discussions, guiding stakeholders through impact, severity, and prioritisation decisions. Overall, this role provides strong leadership in ensuring defects are managed with discipline, clarity, and alignment to business priorities”.
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Job Role
- Own and govern the defect management process across all programme workstreams.
- Define and maintain standard procedures for logging, prioritising, assigning, resolving, retesting, and closing defects.
- Monitor adherence to the defined defect management process across QA, BA, Development, and other participating teams.
- Manage the end‑to‑end lifecycle of defects from initial creation through to closure.
- Ensure defect statuses are continuously updated to accurately reflect current progress and issue state.
- Identify critical or long‑standing defects lacking progress and escalate them to relevant stakeholders or management.
- Review newly raised defects to ensure they meet required quality standards, including clear titles, reproducible steps, actual vs expected results, correct severity/priority, and supporting evidence such as screenshots or logs.
- Track Estimated Fix Dates (EFDs) proactively and challenge stakeholders where deadlines are missed or risk delays.
- Maintain clear and concise commentary on each defect so that stakeholders can easily understand the issue without additional clarification.
- Lead and facilitate daily/regular cross‑functional defect triage meetings with QA leads, development leads, PMs, and third‑party teams to review and assess newly raised defects.
- Guide discussions to assess severity, business impact, and urgency for all open defects.
- Ensure defects are prioritised appropriately based on business criticality, customer impact, and delivery risk.
Job Skills
- Strong ownership and governance capability in managing full defect processes across large programmes.
- Ability to define, maintain, and enforce standardised defect management procedures.
- Proficiency in managing complete defect lifecycles with accurate status tracking and transparent communication.
- Strong analytical skills to assess defect quality, severity, impact, and readiness for development or retesting.
- Experience in conducting and leading defect triage sessions with cross‑functional and third‑party teams.
- Skilled in identifying high‑risk or delayed defects and escalating them effectively to leadership.
- Strong communication and documentation skills ensuring clarity in defect details, commentary, and updates.
- Ability to challenge stakeholders constructively regarding missed Estimated Fix Dates and process deviations.
- Strong prioritisation skills ensuring defects are categorised accurately based on risk and business outcomes.
- Effective stakeholder management and collaboration across QA, Development, BA, PMs, and external vendors.
We are a Disability Confident Employer:
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Make It Real (what does it mean for you):
- You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. - You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
- You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini:
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
