Overview
Remuneration € Competitive
Resort Host
Remuneration € Competitive
Applicants must have the right to work in Portugal.
Please note: Accommodation is not provided for this role, and applicants must live within a commutable distance to The Patio Suites Hotel, Pinhal do Concelho, Albufeira to be considered.
Professional fluency in English is required. Applications must be submitted with a CV in English.
This is an exciting opportunity for passionate Resort Host to join us for an initial two-month fixed term assignment May – June 2026, with the possibility to extend for a further period from September 2026.
If you are passionate about travel, love providing exceptional customer satisfaction and would describe yourself as a real people person with bucket loads of passion, then this could be the role for you.
Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they’ll never forget. We want our holidaymakers to arrive as a guest and leave us as friends and ambassadors for our brand! As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want.
Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over.
Role Responsibility
Customer Experience:
- Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday.
- Be the specialist of your area – organise and run local authentic experience programmes for your guests – building local relationships and using the local community and culture available.
- To host activities and games during the day as required – finding new ways to incorporate the local area into the guests’ holiday experience.
- Ensure the programme runs as advertised in the brochure or online
- To offer a full personalised concierge service to our guests in house – using your expert knowledge – you will tailor-make this service for our guests to enjoy
Customer Care & Quality:
- Conduct all pre-season, end of season checks as and when required
- Ensure customer service is at the forefront of everything you do
- Be proactive in ensuring the space our guests occupy is maintained
- Managing complaints effectively and efficiently with a resolution focused attitude
Operational:
- See in new arrivals to your hotel seamlessly and ensure that guests’ departure runs smoothly ensuring all details are taken care of.
- Ensure the hotel is ready for our guests’ arrival – ensuring that everything is in place – including specific requests.
- Ensure that all transfers are operated using the most cost-effective method.
- Meet and greet customers at airport arrivals and departures – where required.
- Achieve optional excursion sales and service targets.
- Maintain strong relationships with the hotel to ensure good service levels are maintained.
- Guiding excursions where necessary.
- Ensure all Saga branding is up-to-date at all times.
- Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual.
- To work within an assigned budget for sourcing local gifts / prizes.
- To encourage the booking of future holidays in resort.
The Ideal Candidate
- Eligibility to work in Portugal with own transportation
- Live within an easily commutable distance to The Patio Suites Hotel, Pinhal do Concelho, Albufeira.
- Passionate, proactive individual with a passion for travel and delivering exceptional customer experiences
- Ideally someone with proven experience in a similar role
- A collaborative individual with a warm demeanor who thrives in a people orientated role
- Exceptional organiser with a proactive approach to resolving issues before they arise
- Understanding of providing excursions including guided tours and a multitude of activities for guests
- Great communicator with experience speaking publicly or to wide audiences
- Flexible individual which enjoys going above and beyond their role
The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate.
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that’s why we have put together a great proposition.
- Opportunity to work in one of our Portuguese Resort Hotels acting as resort host
- Competitive rates of pay
- Meals at the hotel you are working in.
- A float for all company expenses such as communication costs, prizes etc, where necessary, will be issued.
- Portuguese fixed term contract
About the Company
Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
Job Reference: saga/TP/205960/3419
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
