Overview
Senior Technical Program Manager – Colleague Productivity & IOT – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Summary
In this role, with a core focus on Colleague Productivity and IoT, you will lead major initiatives that enhance store and support-centre efficiency, uplift colleague experience, and modernise ways of working. You will champion the introduction and scaled rollout of IoT devices and intelligent technologies, improving operational performance through automation, data-led insights, and seamless digital interactions. You will manage cross-functional dependencies, orchestrate technical delivery, and ensure operational excellence across people, processes, and platforms to deliver secure, scalable, future-ready capabilities.
This role demands a hands-on delivery leader with strong technical competence, exceptional foresight, and the ability to navigate sophisticated environments. You will foster collaboration across engineering, product, store operations, and vendor partners, driving continuous improvement and embedding a culture of decision making.
All the details
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
What you’ll do
Using your technical expertise, you will remove delivery blockers, improve quality, and ensure programme efficiency. You will apply agile delivery practices to drive organisation‑wide change, building trust through predictable execution, transparency, and clear communication, following the M&S Way.
More specifically, the Senior TPM role embodies ‘own it and get it done’, with key responsibilities including:
- Lead sophisticated, multi-disciplinary initiatives and programmes within a product-led organisation, delivering innovative digital and IoT solutions that uplift colleague experience and operational efficiency.
- Track and manage end-to-end product and programme execution, ensuring delivery against outcomes through effective cadences, progress reporting, and transparent communication.
- Develop strategic roadmaps, objectives and key results, and investment priorities with Product Managers and Engineering to accelerate delivery of M&S’s colleague productivity ambitions and ensure a customer‑first approach across Tech.
- Own and assure the technical delivery and release strategy, advising senior partners, managing risks, and acting as the primary escalation point for high-impact issues.
- Drive proactive dependency and integration planning, enabling confident delivery across products, domains, and operational teams.
Who you are
- Experienced in agile delivery at scale, with a track record leading complex, multi-team transformation programmes.
- Skilled in service management, with a strong service-first attitude that ensures colleague-facing tech is reliable, well-supported, and continuously improved.
- Commercially astute, able to build cases and manage vendor performance for high-value technical delivery.
- A strategic problem-solver who challenges assumptions and drives innovative, technology-led solutions.
- Outstanding partner manager, capable of influencing and engaging at all levels, including executive leadership.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-ZF1
#LI-Hybrid
#Hybridrole
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
