Overview
Programme Manager – London, N1C 4AG, United Kingdom
The Role
We are seeking an experienced L&OD Programme Manager to lead the end-to-end delivery of a single, high impact, company wide engagement programme. This role is solely focused on designing and embedding an employee engagement plan to support the successful adoption of an organisational tool.
This is a hands on delivery role requiring strong change management expertise, exceptional stakeholder management, and the ability to work autonomously in a fast-paced creative and technology-driven environment.
Key Responsibilities
Programme Leadership
- Own and deliver the full lifecycle of the engagement programme: analysis, design, development, implementation and evaluation
- Act as the single point of accountability for the employee’s learning and change programme, ensuring delivery against agreed objectives, timelines and outcomes
- Translate strategic objectives into a clear, practical and engaging programme of work
Engagement & Change Management
- Design and implement a company-wide engagement strategy to drive understanding, adoption and advocacy of the new tool among employees
- Apply structured change management methodologies to support behavioural change and sustainable adoption
- Develop tailored engagement approaches for different stakeholder groups, balancing commercial, creative and operational needs
Stakeholder Management
- Build strong relationships with senior leaders, business stakeholders and project sponsors
- Confidently manage multiple stakeholders
- Influence without authority, navigating complex governance and decision-making environments
Collaboration & Governance
- Work closely with People team, E-Commerce, Technology, Product, and Creative teams to ensure alignment
- Provide regular progress updates, insights and recommendations to line managers and the Director of L&OD and Senior Director of E-Commerce
- Identify risks and dependencies early, proposing pragmatic solutions
Evaluation & Impact
- Define success measures and KPIs for engagement and adoption
- Gather qualitative and quantitative feedback to assess effectiveness
- Produce clear evaluation reports, future embedded learning plans and content and recommendations
Skills and Experience Required
Essential
- Extensive experience in Learning & Organisational Development, Change Management or Programme Management
- Experience in working on tech implementation project / managing product programmes is essential.
- Proven track record of delivering organisation wide change or engagement programmes for complex, global organisations
- Strong analytical skills with the ability to diagnose needs and design targeted solutions
- Highly people-focused with excellent communication and influencing skills
- Comfortable working independently and autonomously, with minimal supervision
- Demonstrated experience managing complex stakeholder landscapes
Desirable
- Experience working in or alongside creative and/or technology-led organisations
- Experience supporting the launch or adoption of digital tools or platforms
- Familiarity with creative industries, artists, or e-commerce environments
- Formal change management qualification (e.g. Prosci, APMG, or equivalent)
Key Attributes
- Self-starter with a strong sense of ownership and accountability
- Pragmatic, adaptable and delivery-focused
- Calm and credible under pressure
- Curious, empathetic and commercially aware
- Confident operating at both strategic and detail level
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
