Head of Damp, Mould, Disrepair and Major Works – Surrey

Additional role requirements:

• DBS check
• Full UK driving licence
• Be part of an out of hours rota
• Willingness to work Saturday mornings – You’ll work Saturday mornings (9:00am1:00pm), with the time taken back in lieu. This means a working pattern of two 5.5-day weeks followed by a 4-day week.

Ready to lead high-impact programmes that genuinely improve people’s homes and lives?

We’re looking for an experienced and driven senior leader to take ownership of our disrepair, damp and mould, and major works programmes, ensuring they’re delivered to a high standard, on time, and with residents at the heart of everything we do.

This is a strategic and operational leadership role, responsible for managing large-scale programmes, leading teams, influencing senior decision-makers, and working closely with residents and partners to improve the quality of homes across PA Housing.

You’ll play a critical role in driving value for money, strengthening supplier performance, and ensuring our services meet both regulatory expectations and the lived experience of our residents.

You’ll also play a key role in overseeing Awaab’s Law compliance, providing clear performance reporting and practical service improvement recommendations to strengthen our day-to-day operational delivery.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role.

What you’ll be doing

This is a senior role with real breadth and influence. Key responsibilities include:

• Leading the successful delivery of disrepair, damp and mould, and major works programmes across PA Housing.
• Lead on monitoring and reporting of Awaab’s Law complaints, identifying trends and recommending improvements to enhance operational performance.
• Meet daily with contractors to review and challenge Awaab’s Law performance, ensuring standards and response times are met.
• Provide regular performance updates to the Director of Service, highlighting risks, progress, and areas for improvement.
• Oversee reporting on all legal disrepair cases, ensuring robust case management and timely resolution and closure.
• Line-managing teams to ensure works are delivered to a high standard, with excellent customer experience and satisfaction.
• Taking the operational lead on strategic delivery, including producing reports for EMT and Board approval.
• Managing significant annual budgets, ensuring programmes are delivered on time and within budget.
• Supporting procurement activity, contract strategy, and providing expert advice on contractual matters.
• Driving value for money and ensuring suppliers deliver on added-value commitments.
• Monitoring delivery data to ensure performance is tracked, transparent, and continuously improved.
• Working closely with the Director of Property and residents to shape programmes and incorporate customer insight wherever possible.
• Acting as a member of the Asset Management Group, deputising as Chair when required.
• Participating in the out-of-hours rota and attending evening or committee meetings as needed.
• Keeping abreast of legislative changes and sector best practice, embedding these into service delivery.
• Creating a positive, high-performing culture built on openness, support, professional challenge, and continuous improvement.

What we’re looking for:

We’re seeking a confident, credible leader with a strong technical background and a passion for improving housing outcomes. You’ll ideally bring:

• A relevant degree qualification or equivalent senior-level experience.
• Professional accreditation with RICS or CIOB (or working towards).
• A NEBOSH or IOSH qualification.
• Proven experience delivering damp and mould, disrepair, and major works programmes in social or private housing.
• Strong experience managing suppliers through long-term contracts, including JCT Measured Term Contracts (or similar).
• Experience using Keystone, including the Planned Maintenance module.
• Sound knowledge of pre- and post-contract processes, including specifications, cost plans, estimates, bills of quantities, and tender reporting.
• The ability to influence senior stakeholders, challenge existing thinking, and drive creative solutions.
• A values-led leadership style, with a commitment to coaching, openness, and customer-focused service delivery.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.