Supervisor – Business Support Team

Overview

How you’ll make a difference

As Business Support Supervisor, you will lead your team to deliver a high quality service to customers. Working with professionals across Social Care and Preventative Services and Education, you will help ensure the best possible outcomes for children, young people and adults in South Gloucestershire. 

The Business Support team collectively provides administrative and financial support and are based at any of our four sites, Badminton Road, The Kingswood Centre, Patchway Hub or Kingswood Hub.

What you will be doing

• Your primary focus will be supervising the Business Support Administration team. You will allocate and check their work to ensure the delivery of an efficient and consistent support service for staff and managers across the department.
• It will be your responsibility to organise and ensure sufficient staff cover, so the department can provide an effective service. This includes supporting staff development and overseeing the timely and accurate completion of work.  
• You will manage the day to day needs of the department, including the specialised database, financial services and general administrative support requirements.
• It will be key for you to conduct research and collate information for reports, assisting officers in drafting documentation across a variety of work areas including children’s and adults social service teams, education, special educational needs and health.
• Leading on customer relations, you will communicate any issues to senior members of staff and monitor and maintain records for the teams, which may include performance, sickness, annual leave etc.
• You will conduct 121s, PDPRs and assist with the recruitment of staff for the teams you supervise.

What we need from you

• We require you to hold a minimum qualification of 3 GCSEs (grade 4 or above), including English and maths or equivalent, or have experience of supervising staff within an administrative team. 
• It is essential that you have strong communication and literacy skills to be able to contribute to writing clear, accurate and concise reports. 
• To be able to meet deadlines, you must have the ability to prioritise workloads to meet peaks in demand and be flexible and resilient.
• You need to be able to collate information from a variety of sources and present your findings.
• You will have effective IT and numeracy skills, including the ability to accurately update information systems and databases.

What you need to know

• Your salary will be pro-rated to hours worked.
• Working days will be Wednesday 13:30 – 17:00, Thursday 08:45 – 17:00 and Friday 08:45 – 16:30.
• This role is hybrid, with a mixture of working at our office in Badminton Road, Yate and working from home.

 

Interviews will be held on 17th March 2026.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.  
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance. 
• We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.  
• What’s special here is the strength of the team ethos, the support and the training.   

 

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.  

• We’re building and shaping communities which people are proud of.   
• We’re working with the most vulnerable in our community to help them achieve what they want in life.   
• We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.    

 
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.   
We’re making a difference, be part of it!     
To view the full job description, please click this link: Business Support Supervisor – Job Description

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.