Overview
Product Manager – eCommerce
Permanent
Newcastle upon Tyne
Competitive Salary
Closing Date: 25 May 2026
Be part of something bigger. Driving the technology behind every purchase
We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.
We’re looking for a Product Manager – eCommerce to lead the development of our digital retail experience, ensuring our fans enjoy a seamless journey whether they shop online, in-store or on mobile.
This is an exciting opportunity to play a key role in shaping and delivering our retail technology strategy, working at the heart of one of the most ambitious clubs in sport.
About the role
As Product Manager – eCommerce, you will drive the development and optimisation of our retail technology landscape, improving how we connect with supporters through digital experiences.
You’ll lead on delivering a class-leading eCommerce roadmap, managing key technology projects, and ensuring our platforms continue to evolve in line with both business goals and fan expectations.
Working closely with internal teams and external partners, you’ll ensure our retail systems are integrated, efficient, and future-focused.
What you’ll do
* Develop and manage a clear eCommerce product roadmap aligned to business priorities and fan needs
* Lead the selection and implementation of retail systems, including ERP platforms
* Deliver a seamless omnichannel experience across online, in-store and mobile platforms
* Optimise website performance and conversion rates to support revenue growth
* Oversee integration of key retail systems, including POS, OMS and eCommerce platforms
* Manage the full lifecycle of digital and technology projects, ensuring delivery to time, budget and quality standards
* Act as the main contact for development agencies and external
* Use data and insights to improve performance and enhance the fan experience
* Ensure compliance with data protection, security and industry standards
* Support internal teams through training and guidance on retail technology solution
About you
We’re looking for someone who is passionate about digital products, fan experience, and continuous improvement.
You’ll bring:
* Proven experience delivering eCommerce and omnichannel solutions
* Strong knowledge of retail platforms and systems, including ERP and Shopify Plus or similar
* Experience managing complex digital or technology projects
* The ability to work collaboratively with a wide range of stakeholders
* A data-led approach to decision making
* Excellent communication skills and attention to detail
A degree (or equivalent experience) in a relevant field such as digital, technology or marketing would be beneficial
The team
You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach
United As One.
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please click here.
For further information on this role and about the club please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Recruitment Agencies – please note that we do not accept unsolicited candidate details. Any candidates submitted without request will be considered direct applicants.
Job Expiry Date: 2026-05-25 14:00:00
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
