Overview
Company description
Title: Customer Service Advisor – AA Signs
Location: Basingstoke
Salary: £24,153
Contract: Full-time, Permanent
Are you passionate about delivering exceptional customer service and have a keen eye for detail? Do you thrive in a role where you can take ownership and work proactively? If so, we’d love to hear from you!
We’re looking for a Customer Service Advisor to join our AA Signs team.
This is the job
In this role, you’ll be the first point of contact for email-based customer enquiries (with some phone calls) relating to event signage and housing development signs. You’ll manage your own region – primarily Scotland and the North of England – ensuring queries are handled efficiently and accurately.
Key Responsibilities
- Respond to customer enquiries via email (and occasional phone calls).
- Load enquiries onto our internal system and maintain accurate records.
- Liaise with internal teams and local authorities to share quotes and progress orders.
- Provide excellent B2B customer service (97% of customers are businesses).
- Take ownership of your region while supporting other colleagues
- Proactively move enquiries forward to ensure timely resolution.
What will I be doing?
What do I need?
- Strong attention to detail and organisational skills.
- A proactive approach with the drive to keep things moving.
- Excellent communication skills and a customer-first mindset.
- Ability to learn and master a complex role (training provided).
- Flexibility to support other regions when needed.
- Previous experience in customer service or administration is desirable.
Additional information
Additional information
Why Join The AA?
- A hybrid working model with flexibility built in
- Inclusive culture with five internal communities supporting diversity
- 25 days annual leave plus bank holidays + holiday buying scheme
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
Apply now and help us keep Britain moving, one vehicle at a time.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
